Business ProfileforMatt Castrucci KIA

I called Matt Castrucci to get an estimate on having lights, rain guards and door guards put on. No response from ******. When I called a fifth time finally ***** from internet sales made my appointment for me and than she stated I should talk with ****** again for an estimate. My first appointment was on march 13. ****** ended up calling me and informing me the car was not ready and that I will get a temporary car til the next day. Upon picking my car up the next day I was informed the lights were dim. There is no lights existing down by my feet. I also noticed that the wires to the lights were hanging towards the floor board. I have previously had these installed in my Nissan juke. So I can say I know what they should like. There is absolutely no reason I should not have lights. I again called and spoke with ***** which suggested I speak to service manager. He said they’d be fixed. Waited an hour in waiting room for ****** to tell me that he personally looked over the instructions twice and they were installed properly. If this is true than why do I not have lights. I feel that these employees do not appreciate the value of a customer. They also do not know how to work on cars. Anyone with common knowledge would know that putting in lights means you see light. So clearly I paid $500 for wires and nonexisting lights. On the picture I sent, whomever scheduled this appointment only puts down I complaining about lights hanging down. ****** and service manger were both there when they agreed to give them another chance to fix it. I still have no lights and the service manager never checked in to see that I was satisfied.