Customer ReviewsforSVG Motors Dayton

Will not ever buy another car from them again. They were supposed to fix a crack in the hood of my car and they now refuse to do it. I’m very disappointed and would not recommend them to anyone. The owner is a complete piece of shit. There cars are junk and I would not recommend anyone buying a car from them.

My 83 yr old dad purchased a vehicle from SVG Motors in Urbana in September. After I reviewed the paperwork, I noticed that he paid full price for the vehicle, was sold an expensive warranty, and then received an extremely low trade in for his vehicle that was in excellent condition. My dad was given $21,500 for a vehicle that is now on their lot for $33,000. I called the sales manager Brandon Lowe to discuss why my father received such a low trade in, plus paid full price for the vehicle, and then ended up getting the most expensive warranty. Brandon was very rude and had numerous excuses for why my dad received a low trade in. Then I later found out the warranty that my dad purchased was cancelled the same day as the sale and the money sent back to SVG. I called to let Brandon know but didn't receive a phone call back for days so I decided to go in person to the dealership. Once again, sales manager was rude with finger pointing and blaming everyone else about why my dad wasn't treated fairly. He asked me what we wanted done and I told him I just wanted a fair trade for my dad's vehicle which was $28,500. He agreed and we set a date to pick up a check. When I took my dad to the dealership to pick up the check Brandon informed me that he couldn't do what he had told us. Lots of excuses. We sat in his office for over an hour when he could have informed me over the phone but instead wasted our time driving to the dealership. I told him if he couldn't give us a good trade then we wanted to keep his old car and just pay for the one he purchased. He agreed and said he didn't have anyone there to draw up the papers and would call me the next day. Got a call two days later that once again, he couldn't do what he said because it was past 30 days and we would have to purchase the car at MSRP if we wanted to keep it. Total dishonesty and/or incompetent. This dealership takes advantage of people when they can. Buyer Beware! Stay away from this dealership!

I have called multiple times to cancel my GAP insurance as the vehicle is totaled. I left multiple voicemails with the finance department over the past weeks. I have been placed on hold then no one returns to the call.

I accidentally clicked on a star, but I wouldn't give it half a star. I try not to be a negative person. The young lady who I have been dealing with is actually a VERY nice person, but I feel like I was mis-lead to sign for a car that the dealership was trying to off-load. I know for a fact it has been there at least since 8/5 & I signed for it 9/20... I was presented with a paper that said "amount owed" was $18,000 on a $14,000 car so I was pretty happy with that since I've been working hard to rebuild my credit & have been a faithful customer of the finance company for 5+ yrs. NEVER missed a payment or was ever late. Then I get a letter from the finance company saying that the dealership (SVG) omitted something & that the actual amount I owe is THIRTY SIX THOUSAND dollars on a $14000 car. I was devastated. Buyer beware.....do the math before you sign ANYTHING from SVG

After reading some of these reviews, I’m glad I got on the BBB website and read about SVG! It doesn’t sound like this is a very competent dealership, especially in Beavercreek, Ohio. I get the feeling that they don’t care about their customers or what their customers have been through. Thank you BBB!

I purchased a Tahoe Vin#(*****************) 4 hours away from my home in October of 2022. As of 3/17/23 I still haven’t received my running boards , illuminated Chevy emblem for the grille, and the side mirror illuminating lights. I contacted salesman on 3/15/23 who said he would get back with me on 3/18/23. It shouldn’t take this long for items that had been paid for with the purchased of the vehicle. Is there a way to see if these were ever shipped? Is there a way that the Chevy dealership closer to me can install them free of charge instead of me having to drive four hours one way back to the dealership?

Wow, where do I begin? The basic facts are, they sold us an unsafe vehicle and broke the law by not disclosing major damage to the frame. We recently purchased a 2008 Chevy Silverado from this location. The buying process was a little sketchy to begin with. They pushed a $3000 after market warranty, hard. We noticed what looked like a small oil leak and pointed it out. They said it is sold as is and to just wait a few days and take it somewhere to get fixed. We took it to a mechanic to get a once over after we bought it and they found massive damage to the frame. I’m talking a HOLE and a crack running nearly the length of the frame. We were told that the vehicle was not safe to drive, especially with our toddler in tow. If Ohio required safety inspections this truck would have failed. Oh and the minor oil leak was multiple significant leaks that had been half fixed. There was work done right next to the damaged frame, so they were 100% aware of the damage. Ohio does not have a lemon law for used vehicles, but it is illegal to sell a vehicle without disclosing known damage to the frame. Now I will say they did refund our money and take the truck back, but they 1000% intended to sell this vehicle for more than it was worth knowing full well that it was not fit for sale. They just got caught too quickly to blame it on the customer (as I have read in many other reviews). And, pretty much the moment the paperwork to return the truck was done they had already listed it for sale again. This time they at least disclosed the hole in the frame (none of the other damage). I would absolutely never recommend this place to anyone. Since starting this journey I have had people tell me so many horror stories about this dealership and company as a whole. The only positive I have for this encounter is that we did not have to pursue legal resources to get our money back, but I have heard many instances where that was not the case. 0/10

I have only owned this 4 months. I did not even have it a month, and the wheel bearings went out on both front sides. They would not fix it because the car was inspected. I now have the problem with my transmission going out. I purchased a warranty, but they somehow have voided any coverage. I would not recommend this place to anyone.