Business ProfileforArchadeck Outdoor Living of West Central Ohio

Sundance pergola purchased from Archadeck of southwest Ohio. Instillation was completed September 2022. When the instillation was complete we had concerns with the work that was done and brought it up to the contractor as well as the installer. They had placed the downspout on the support beam closest to the house and the power box was not covered in any way. I was told that the gutter system was graded to drain that direction and that it was normal. We were told the power box was weatherproof and that this is how they are installed. First Spring usage the motor went out and saw one half of the gutter was not properly draining. Far side away from our house holding 2 in. water and caulking in this area was peeling away. Archadeck now says the power box for the unit was not weatherproof and they would now put a protective box that would house the control box and the power adapter. They would also grade the gutter system differently so that it would drain properly as intended. Archadeck came out and properly replaced the motor so that was good although it was over a month later. What they had done to the gutter system fixed nothing it still did not drain properly. They also installed a protective box that was too small to properly house the control unit and power adapter. They crammed the power adapter into the box against the controls rendering that control box unusable. They were called out again and this time agreed to replace the faulty gutter placing the downspout in the appropriate spot and they would get a bigger control box covering. Gutter was installed finally after waiting another month and a half. Nothing was done with the covering for our control unit. When tested the gutter system it is draining but now the water is also coming down the support legs not just the gutter. At this point I have no faith that they can fix the issues that we have and would like a refund so that we can hire someone competent enough to fix the issues that we have.