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ComplaintsforExtermital Termite Service of Dayton, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I paid for a renewal for my property for Pest Control for outside termite services in 2023 And the company never came and provided the service but they took my money. The company sent me a renewal notice for 2024 for $197.49. I called the company and they acknowledged that they received my payment and they transferred me to someone that had voicemail and that person has never returned my call about the 2023 service that they never provided and then sending me a renewal notice for 2024. I called three times and they refuse to return my call. I either want my money refunded or I want the service provided.Business response
07/05/2024
Good morning...we have reached out to the customer...***** ***** agreed to the next year of no charge and checking her stations accordingly...please let us know if you need anything else from us to resolve this...Customer response
08/05/2024
Good Afternoon,Sending this reply to let you know that Extermital did contact me & provided the service I paid for. A representative came to my home and checked the termite stations in the ground. Everything has been taken care of now. Thank you.***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.