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Complaint Details
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Initial Complaint
09/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On April 4, 2022 A-Abel came up to my house to fix a leaky pipe under my sink. I had galvanized pipe and they replaced all the plumbing with PVC pipe. Everything was brand new so there should be no more leaks. The total cost was $497. It was replaced and before he left the plumber noticed it was leaking, in the brand new pipe he had just installed, so he fixed it. Later on that evening I noticed it was leaking again so I called them back and they came out the next day. They fixed the leak AGAIN in the brand new piping they had just installed. This is the second time it had leaked in less than 24 hours. I assumed it was fixed since they are plumbers. I don’t get under my sink very often but in July 2022 which would be three months later I found the brand new pipe was leaking AGAIN under my sink. It had been leaking for some time. Now this is the same brand new pipe they had just replaced. It was leaking in the same spot that it had already leaked twice before. Apparently he still hadn’t fixed it. So I called them and they told me that it had been too long that I would have to pay for another service call and the cost to get it fixed. You would think that brand new pipe that cost almost $500 wouldn’t be leaking again in three months. I I am not paying them more money to fix something that should’ve been done right to begin with. I will never use them for my plumbing again and I do not recommend them to anyone. This is bad business! The job was never finished I was back to square one where my pipes are leaking.
Business response
10/07/2022
This has been resolved with the customer.
Our techincian went out again and this was a completely different leak than the one we originally fixed. We waived the dispatch fee to be nice and also offered an additional discount to help with the cost. The customer is satisfied with our work and our company.
Customer response
10/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
08/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 12/15/2021 service was performed on 2 toilets. The technician broke the 2nd toilet upstairs. The invoice states "Replaced tank parts on both main and upstairs toilets, tested for leaks and operation. Advised customer on upstairs toilet tank parts gaskets not in good shape due to bleach tablet, recommend replacing toilet if future issues. Will deduct today’s parts of $150.00 off price of new toilet if customer goes with new toilet". Approximate dates: 8/24/2022 still waiting for a follow-up from the company to perform the service as stated. 8/19/2022 followed up with the company for a status 8/17/2022 company followed up and said they would deduct $50 because it's been 8 months. I told the customer service rep that it was not acceptable because what I've been doing during those 8 months was personal, and I was not given a time limit to schedule to have the follow up service done. She stated she would follow up with the manager and get back with me. 8/16/2022 contacted the company to perform the serviceBusiness response
09/08/2022
We did not break the toilet in question. The toilet was not broken, as Ms. ******* alleges. Our technician advised Ms. ******* that the bleach packs she had been putting in the tank, over a period of time had damaged working parts of the toilet and we would recommend replacing the toilet as it was quite old. A new toilet would be more environmentally friendly as a side benefit. We have since returned and installed a new toilet with a 50% discount. We have since received a 5 star google review from this customer for that service. We always strive to exceed customer expectations.
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.