Business ProfileforFreedom Real Estate Group

Freedom Real Estate Group has acted with negligence in the renovation and management of properties that I acquired in the Dayton OH area. From the beggining, renovations were done poorly with a lot of items missing. Items in the scope of work were never done done and they lied about having done those. My properties all suffered from evictions (100% of my portafolio) within a year of buying them. One of my propertes was vanalized with a bill of 20k provided by their own contractor which tends to overcharge for turnover work also. They billing and property management system is one of the worst I have experienced in my 8 yrs of investing in real estate (missing lease and property managament contracts). Their communication is very poor and even management tried to illegally break me out of my contracts to get rid of me because I started asking answers to the neglience shown in management of my portafolio which has resulted in thounsands of dollars in losses. They never took any responsibility for their incompetence in managing my properties and acted in a very unprofessional way when I asked to help me fix the issues and help me sell my properties, which they had promised to do at no charge if I decided to do so. Please contact me if you would like to see evidence of anything I am saying here or if you have also been a victim of this turnkey provider. I am gathering other folks to seek legal ways to have this company take responsibility for their negligence. I would never recommend anyone to invest with this company ever. Thank you

Mr. O**** experienced some disappointments early in the investment journey, specifically pertaining to problems in the rehab. That inhibited his trust in the relationship, and we haven't been able to satisfy him since. Taking full responsibility for those shortcomings, we revamped the related problems in our renovations operation, fixed the renovation issues on Mr. O****'s properties, and even came out of pocket to cover the lost income on his investments. We were more than generous beyond our due obligation. Mr. O**** was set up for success as the properties were rented.

Several situations occurred rapidly during the peak of COVID-19 resulting in mass vacancy in his portfolio. Despite being vetted like the hundreds of other tenants we successfully placed, his portfolio suffered from poor behaving tenants in his multi-unit properties that negatively impacted other tenants. Several residents failed to comply with their leases and, regrettably, took advantage of eviction restrictions to prevent moving forward with the normal process of mitigating those risks. Despite our best efforts and diligent attention, Mr. O****'s investment properties have experienced unusually poor performance.

In an effort to correct the situation and move toward an agreed solution, we met with him at length to develop a plan and timeline for resolution. The property management team has been heavily involved in this process with Mr. O**** to exhaust all possibilities. A hardship of this magnitude does not happen often, but it does happen occasionally. It is part of the risk of being an investor. Fully recognizing the difficulty of his situation, we have been extremely patient, attentive and hard working on his behalf. We devoted a disproportionate amount of attention to supporting his portfolio out of genuine empathy for his hardship.

Perhaps our generosity early in the relationship established an expectation that we would cover all losses for Mr O****. That is simply not reasonable. His demands of time, attention and compensation have long been excessive. At one point we decided internally not to conduct any future business with him. We care very much about making customers happy, and we gave in to the challenge to do that for Mr. O****. Unfortunately we made the mistake of furthering our relationship.

Mr. O**** continually harasses us about rehab issues from a year ago that have long since been fixed and amply compensated. He repeatedly holds that over our heads. He has contacted a half dozen people in our business trying to find someone to pay for his losses. He continually works around the property manager responsible for his properties, creating excessive internal work coordinating communication. He has had multiple calls with the CEO, and yet demands more attention. Some weeks he messages us every day, sometimes multiple times. When a follow up within a week is committed for an issue that requires a week to resolve, he asks for an update two days later.

After a recent barrage of insults from Mr. O****, it became clear there was no mutual respect or trust. Our CEO decided he would be better served by another provider with whom he could establish trust and goodwill. Mr. O**** was notified that we were terminating our relationship with him. Our CEO and PM have made every attempt to preserve goodwill for Mr. O****'s sake, but he insists on a combative campaign of slander and litigation that makes an already difficult situation harder for all of us. This is exactly why we asked him to find another provider.

We are currently in the process of facilitating Mr O****'s transition to another PM provider. At this time, a new PM has not been secured, but we will continue to transition management of the assets through the end of the year. We continue to encourage the processing of the transition in best effort to ensure Mr O**** is well cared for and his assets are protected after the 12/31/21 deadline. We have clearly communicated our willingness to participate in and provide patience with the transition, however it is highly recommended that the portfolio transition earlier than the cut off date, where possible. Currently, a few of the units are empty and locked up, no repairs have been made per the owners request given the pending termination. We wish nothing but the best for Mr O**** and his assets.