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          Custom Reptile Habitats has 1 locations, listed below.

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            Business ProfileCustom Reptile Habitats

            Reptiles
            BBB accredited business

            Contact Information

            2609 Nordic Rd.

            Dayton, OH 45414

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            Email this Business
            (888) 673-7845

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            Customer Reviews

            4.43/5

            Average of 7 Customer Reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/19/2021

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            Business Details

            Location of This Business
            2609 Nordic Rd., Dayton, OH 45414
            Email this Business
            BBB File Opened:
            1/19/2021
            Years in Business:
            7
            Business Started:
            10/1/2016
            Business Incorporated:
            11/14/2018
            Accredited Since:
            1/19/2021
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Paul Barclay, Owner
            Contact Information

            Principal

            • Mr. Paul Barclay, Owner

            Customer Contact

            • Mr. Paul Barclay, Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

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            Customer Complaints

            2 Customer Complaints

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            Most Recent Customer Complaint

            02/26/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            The beginning of January, we placed an order for four PVC enclosures model SES. Order #**** and #****. Today is the eighth week since our order was placed. I reached out via phone to custom reptile habitats and was told they were only working on the third week of November, and that my order would still be several weeks out. At this time I requested to cancel my order and receive a full refund and was told that they’re going to charge me a 10% fee for a product that hasn’t been built or received yet when this is not an error on my part. I could’ve gone through Kages and received my order within a week. I understand things happen but don’t quote eight weeks on your website when you expect there to be several more weeks to go. Based on the customer service representative, I spoke with we were at least looking at another 3 to 4 weeks minimum out. This is completely ludicrous that I need to pay 10% for not receiving anything with this huge of a delay. I will not be recommending this company to anyone.
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            Read 1 More Complaints

            Customer Reviews

            7 Customer Reviews

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            Most Recent Customer Review

            Travis F

            06/01/2024

            I’ve Always have had a great experience with the Custom Reptile Habitats crew! They were super quick to answer my questions about their SES cages and were kind enough to help me with more questions after arrival. Also, the fragile package arrived without a mark. I really appreciated the packaging details to make sure everything got here in one piece. I’ll use them exclusively for all my enclosure needs because of this experience.
            Read 6 More Customer Reviews

            Local BBB

            BBB of Dayton and Miami Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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