Business ProfileforRunnel Innovations, LLC
At-a-glance
Related Categories
Business Details
- Location of This Business
- 919 Lindy Ct, Dayton, OH 45415
- BBB File Opened:
- 5/17/2022
- Business Management
- Owner, Manager
- Contact Information
Principal
- Owner, Manager
Customer Contact
- Owner, Manager
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Dear Sir/Madam
I wish to file a formal written complaint with the Better Business Bureau concerning Runnel Innovations LLC, telephone number, 937-499-4098.
August 31, 2021, I purchased a security system consisting of four wireless cameras, back up batteries with OVR remote access and a lifetime warranty on the cameras, costing $910.00.
February 19, 2022, 8:23 AM, I sent Mr. ******** ******, owner and Field Consultant Engineer, the person who installed my system, a text message informing Mr. ****** one of the four cameras was malfunctioning, it was out. “Mr ******, this is Mr. *****. One of my four cameras has gone out. When can you come down and take a look at it?". February 19, 2022, 9:30 AM, Mr. ****** replies, “Hey Mr. ***** I've been in Columbus doing New Build Install been pretty busy..haven't been in ********** in over a month don't you have an extra camera? February 19, 2022, 10:15 AM, I text, “Yes, but it needs installing and I think I may know why these cameras are malfunctioning. If my theory is correct, then I can expect one more camera to go out." February 19, 2022, 1036 AM, Mr. ****** replies, “Ok I will let you know when I will be down that way." I reply with “Okay, thanks, greatly appreciated. I shall wait to hear from you and will inform you if anything further develops".
March 11, 2022, 1124 AM, I text Mr. ******, “Mr. ******, hopefully you have not forgotten me. I need that one camera replaced and I need to purchase and have installed two more cameras. March 14, 2022, 5:51 PM, Mr. ****** replies, "I have not forgotten about you I have not been in ********** in 5 weeks"
April 4, 2022, 12:01 PM, I text Mr. ******, “I know you said you would not forget me, but apparently you have, since we are coming up on 30 days since I have heard from you and 60 days since my original text to you informing you of the camera outage. I would like to know
when you intend to repair this camera. If you do not intend to repair your camera, still under warrant, then recommend someone who can before the warrant expires. April 4, 2022, 6:17 PM, Mr. ****** replies, “Mr ***** I have not been in ********** since December.. I do not have any on going issues with any other clients I have not even seen my kids because of my work schedule I apologize for your inconvenience."
April 6, 2022, 8:46 AM, I reply, “Okay, just let me know when you are coming."
Today marks the 77th day since sending my initial text to Mr. ****** informing of my problem. Mr. ****** has yet to initiate some form of communication to inform me of the situation. Certainly, Mr. ****** has had ample time to respond to my request. It is apparent to me and any prudent individual, Mr ****** has no intention of responding to my request, therefore, I am requesting the Better Business Bureau to assist me in obtaining a resolution to this complaint
****** *****
************
see Attached document
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