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ComplaintsforRapid Response Sewer & Drain Cleaning
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
THIS PLUMBING COMPANY QUOTED ME FOR A WASHER MACHINE DRAIN CLEAN THAT WAS SUPPOSED TO BE UNDER $100. THEY CHARGED FOR A MAIN DRAIN OF $265.00. THEY COULD'NT FIND THE MAIN DRAIN CLEAN OUT IN THE FRONT YARD. PROMISED TO RETURN TO FINISH THE JOB BUT NEVER DID. TRIED CALLING THEM AND WAS HUNG UP ON AND AGAIN WITH NO RETURN CALL FROM THEM. THIS COMPANY IS A FRAUD AND HAS SCAMMED ME OUT OF $265.00. SINCE THEN ANOTHER COMPANY HAS CAME OUT AND VERIFIED THAT THIS COMPANY DID NOT DO ANYTHING TO FIX THE ISSUE THEY WAS CALLED FOR. THIS COST ME ADDITIONAL $415.00.Business response
11/28/2022
We did provide service to this customer. After speaking to the customer we provided her a refund in the amount of $255. I’m not sure why this complaint was made and the customer stated to me that the second company mentioned provided additional services that was never mentioned to us. At no point did we quote anything to them under the amount of $100.Customer response
11/29/2022
Complaint: ********
I am rejecting this response because:Apparently this business is not truthful. They apologized to my wife on the phone and blamed a employee. They refunded the $265.00 which even they said was $255. I still think their rating should be reduced.
Sincerely,
******* *******
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Contact Information
Dayton, OH 45404
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.