Business ProfileforSelf Matters, LLC

Transaction Dates: • 3/24, 4/7, 14, 5/5, 19, 6/02: The amount of money I paid: • $510.83; we ended up paying $294.83 above our normal Copay due to the business' negligence in allowing their Tricare certification to lapse during the period of my daughter’s treatment without informing us. What the business committed to provide us: • The business claimed and were a Tricare (Humana Military East) provider in good standing. What the nature of the dispute is • On 4/14, our copay began to fluctuate higher than the first two, so we asked the business why. They were unresponsive to calls/emails, but we continued our child’s treatment since it is extremely difficult to find a child psychologist that accepts new patients, minors, and female within a reasonable distance from our home that also accepts Tricare. • Due to the billing irregularities and the business’ general lack of responsiveness, we ceased treatment (6/02/23). • After conferring with Tricare, the business had allowed their certification to lapse, therefore Tricare could not process the claims as though it were a network provider. We brought this to the business’ attention, and they were unaware that their certification had lapsed. • The business reapplied for Tricare certification but are not yet in-network. Both their Psychology Today site (h******************************************************************************) & business site (****************************************) claim they are a Tricare provider. This claim is fraudulent. Whether or not the business has tried to resolve the problem • Over the past month we have been playing phone tag with intermittent success. • We asked the business to readjust the billing to reflect their error in allowing their insurance provider certification to lapse without informing us of the prejudicial circumstances that would place us in, but the business refused to negotiate a lower rate to compensate for their negligence in allowing their Tricare certified to lapse.