ComplaintsforPrime Motors of Dayton

• Initial Complaint

  12/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They are the worst company to get a car from they do not know the reposition laws of Ohio the owner doesn’t live in Ohio he doesn’t ever come to office they refuse to give you any contact information to contact him they pick up my car for failure to pay reposition fee and my car payment is current now they are trying to charge me two reposition fees and will not allow me to make any payment on my car they demand that the reposition fees are paid in full and in cash only

  Business response

  12/15/2023

  The customer had come in and paid her past due balance and retrieved her vehicle. This issue has been resolved, thank you. 

• Initial Complaint

  03/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I financed a used car from Prime Motor of Dayton in March of 2022. I paid the remaining balance in full at the end of March 2022. I was told that once I paid the car off I get the title, gps removed, and the second key to the vehicle. I paid the car off and the woman who took the payment told me to return the next day for the other key and gps removal. Upon returning the next day I was told that I still owed $120 for card processing fee. I told the owner that I was not told this at the time of at the time of payment and would have paid in cash. Instead he said he would hold the key until we paid $120 for the card processing fee or purchased a warranty. I would like the second key to my vehicle as promised with no additional payment or purchases. While there the day after the payment was made I noticed the sign denoting a card processing fee of 2% that is facing the opposite way of a consumer making a payment. Picture is enclosed. I also include a picture of the receipt stating the payment of the balance in full.

  Business response

  04/12/2022

  Dear Sir/Madam,

  When we get vehicles in our lot they come with one key. We make a second key on our expense for financing purposes. At the end of the loan we offer that second key to the customer at our cost which is usually way less than market cost. In this specific case we are offering a second key to the customer at $120, but the customer refuses to pay for it, which is completely fine. But he has no right to demand a second key! you buy a vehicle and you get a key to it, we are not obligated to give two keys for sold vehicles and it's nowhere in the contract that he gets two keys.
  This has been explained to the customer multiple times over and over again but yet he is trying hard to find a way to get something without paying for it.
  
  Sincerely,
  Prime Motors of Dayton

• Initial Complaint

  02/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a car from a dealer and was told there was an inspection on the vehicle before being listed for sale. I was told by the dealer that nothing was wrong with the vehicle and that all service was done to it. Well I get the truck and it has already accrued $4,000 in repairs now to make it drivable. The suspension on the truck was not even attached, the frame has rusted out parts and the exhaust had more rust holes in it. I do not know what kind of "inspection or service" this truck passed before getting listed for sale but I feel like I was swindled and the dealer is not responding to me now.

  Business response

  02/28/2022

  Dear Sir/Madam
  
  We received your letter about the customer's complaint and below is our response.
  
  We service and inspect all our vehicles before we put them up for sale on our floor, including the vehicle mentioned in this complaint. During inspection no concerns were raised by our authorized mechanic shop. The customer had the option to get an extended warranty at time of purchase but he turned that down and signed an as-is sold without warranty documents.
  
  The customer had this vehicle transported through his own transportation company. Damages can happen during transportation if the vehicle wasn't handled the proper way, and we have no way to verify that since transportation was through the customer and he was using a third party company.
  
  Since customer has declined his extended warranty option there is nothing much that can be done after sale.
  
  We communicated all facts above to the customer and haven't ignored him as he is claiming, but he maintains to demand a warranty that he turned down.
  
  we strive to satisfy all our customers and do our best to grant a pleasant experience.
  We hope this response answer any questions regarding this matter.
  
  Best regards.

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