2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Megan D
1 star07/17/2024
Buying a car can be stressful. The purchase of this car was not stressful, in fact it was pleasant. Keep in mind, the car did drive away from the car lot just fine and my husband was so happy to have his new to him car. There is no warranty from the dealer but we did purchase a warranty. We did this because we understood we were buying a used car. Please note, we assumed we were buying a quality used car. One that had been looked at and made ready for sale. Next day, still happy, it was to our surprise that the car died. It was reported to the sales man. After spending over $400, because we had to go to the only place the warranty was accepted in case something was covered, we were told… “sorry” and “after you take the keys it’s not out problem.” I could be writing a review on how amazing this company was to make it right somehow, let alone refunding us the $400+ after taking $2000 cash from us the day before, instead I am telling you to not buy from here. Just don’t.Review from Lauren G
1 star12/05/2023
They are the worst company to get a car from they do not know the reposition laws of Ohio the owner doesn’t live in Ohio he doesn’t ever come to office they refuse to give you any contact information to contact him they pick up my car for failure to pay reposition fee and my car payment is current now they are trying to charge me two reposition fees and will not allow me to make any payment on my car they demand that the reposition fees are paid in full and in cash only
Prime Motors of Dayton Response
12/06/2023
Dear Lauren, We repossessed your vehicle because your account was over 30 days past due as per our contract agreement. Your past due amount plus repo fees should be paid to redeem your vehicle. You can pay cash or card over the phone simply by calling our office. This is the owner responding, I am very well aware of your situation and we tried to work with you but unfortunately you failed to comply time and time again. Sincerely, Prime Motors of Dayton
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.