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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On March 16,2022 i have a walk on shower and now it is coming apart from the wall. I called Max from MBP on 4-1-2024 and told him about the problem he said he would come and check it out and not will not accept my calls i just wanted him to fix the problem. i need your help thank you. ******** *******Business response
05/03/2024
Ms. ******** ******* has been taken care of. The issue she was having has been fixed and she has expressed her gratitude. We always strive to respond to service calls in a timely manner. Unfortunately Ms. ******* we trying to contact me directly on my cell phone during a time I was home sick with the Flu. I responded to her as soon as I was back to work and had out technicians within a day to take care of her issues. Thank You.
**** *******
Vice President
MVP
Customer response
05/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.