ComplaintsforStykemain Buick GMC, Ltd.
Auto Services
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Complaint Details
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Initial Complaint
04/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We purchased a Ford F150 one week ago. Upon getting it home, the moon roof malfunction and was leaking water. There were no reports of any type of work being done on any of the Carfax reports. Upon investigating the moon roof had clearly being manipulated at the dealership. It had fresh grease all over it, hand prints on the glass, and the screw for the motor had been stripped. None of this information was disclosed to us, leaving us with a truck we cannot drive at the moment, due to rain and the roof leaking water. The service department had also broken the bug guard off the front of the vehicle, and we were not told about it, until we asked. I could not get anyone to respond back to us, until I finally emailed the finance specialist, and he forwarded the information to the owner, who refused to acknowledge this was done at the dealership, even though it was clear that is where it got broken. He offered us a 25 percent discount to drive the three and a half hours back up there for them to repair it, even though it was their doing in the first place. We just want reimbursed for the repairs that have to be made, in order to fix the dealerships mistakes.Business response
04/08/2024
Not sure who **** talked to at the dealership, but that is not important at this time. Both motors were replaced, and OEM Ford parts were used. if the roof is inoperable due to motor failure customer ought to be able to take it to a Ford dealer. i would be more than happy to look at this issue for free at our dealership. Please reach out to me at ************. thanks *** StykemainCustomer response
04/10/2024
Complaint: ********
I am rejecting this response because: Upon having the moonroof looked at, it is clear that the entire thing needs replaced. The motors failed and the tracking system is broken. It was missing multiple pieces and screws. The Ford Tech also pointed out that Ford does not even use the type of grease that was put all over the track. Furthermore, we have yet to receive our security deposit back. We were told that we would get it back on our card within 4 days of the purchase, it has now been 12, and after multiple complaints to Parker, we have still not received it. Nor the $200 for the broken bug guard. We are very unhappy with the way we have been treated this far. We would like the moonroof replaced or we are prepared to take legal action to eliminate the entire deal on the truck.
Sincerely,
**** ******Business response
04/10/2024
your refund check is in the mail. not sure why you think we are getting you a new bug guard that was not discussed anywhere in the deal. Please refer to your we owe form. I have attempted to offer you assistance with the sun roof. again i will inspect and diag for free but it must be done here. I am consid****g this case closed. thanksCustomer response
04/10/2024
Complaint: ********
I am rejecting this response because: nowhere did I say we were getting a new bug guard, just reimbursed for the one that was broken at your dealership. No comment about the $515 that was supposed to be put back on our card over a week ago? Im happy that you are consid****g this matter closed, we however, do not think it is closed. Not at all. I'm not sure why we are supposed to trust your service department to inspect anything, when they are the ones who broke it. It should be done independently.
Sincerely,
**** ******Initial Complaint
08/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On Wednesday August 15th 2023 I visited Stykemain Buick GMC to look at a used 2022 GMC Sierra pickup truck. I decided I would purchase the truck for the advertised price of $61,200. I asked the salesman ****** if they would make me a deal on a REV brand tonneau cover for the truck since it did not already have one. They agreed to knock $100 dollars off the price of the cover. ****** said they needed $500 to hold the truck until delivery. I told them I would pay for the tonneau cover instead. They agreed and I went home. The following morning Thursday August 16th I was notified of a better deal on another truck. I contacted ****** and informed him that I would not be purchasing their truck. He proceeded to tell me that the $1236.00 was a non refundable deposit. I told him that was not a deposit and that I had purchased a tonneau cover. He asked if I still wanted it and I said yes. I called the following Tuesday August 22nd and spoke with **** in the parts department. He told me the cover would arrive Wednesday or Thursday and he would call me. On Friday I had not yet received a call so I called **** again and he informed me the cover was placed on backorder with no ETA. I then asked for a refund of the $1236.00 and he said I would need to speak with someone else. I was eventually connected with the "sales manager" ***** ********* and he claimed he knew nothing about a tonneau cover and that the money I gave them was for a non-refundable deposit. He persistently refused to return any of the money. He also told me to speak with his daddy *** ********* but refused to put me in contact.Business response
08/29/2023
Customer agreed to buy vehicle signed buyers order, see attached, placed a nonrefundable hold fee, see attached signed receipt. No refund will be issued. thanksCustomer response
08/29/2023
Complaint: ********
I am rejecting this response because: As the supplied document states, you charged my card $1236.00 before presenting me with this receipt OR informing me that any monies paid were non refundable. Furthermore, I was told by ****** (salesman) that this was the receipt for the REV tonneau cover that I had negotiated the $100 discount on and agreed to pay for. I trusted that this was a legitimate buisness but I was wrong. You owe me the money that you have STOLEN. You are liars and crooks. Shame on you and your family.
Sincerely,
******* ******Business response
08/30/2023
Decision stands as previously stated.Customer response
08/30/2023
Complaint: ********
I am rejecting this response because: The fact that you have made the "decision" to lie and steal speaks volumes when it comes to you and your family. This will not end until I receive my money.
Sincerely,
******* ******Initial Complaint
01/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Back around September, I filled out a form to cancel my GAP insurance since my car was paid off. I sent the paper via email to * * * * * * * * * * * * finance manager. He said it'll take 8 weeks to receive my check from All-State. 15 weeks later, nothing. I contacted him and he blamed All-State for losing my paper. What it was, he forgot to send it in. I contacted All-State and said nothing was ever sent over. She he lied. Ironically, 2 weeks later, I got my check but not from All-State but from the dealership. Which is weird because other times I got the GAP Insurance back from the insurance company. The money seemed a little low since I paid the vehicle off in 14 months. Called All-State and found out Stykmain short changed me $100. Contacted Mr. * * * * * * and he said the Cancellation states there's a $100 fee. I still have my cancelation form so I went and looked and says nothing about a $100 fee. Said a fee. So you can make up any fee you want? So if you want to keep all the GAP money, you can and say it's a fee? Wonder if the state Attorney General will like this UNDISCLOSED FEE. So I'll take my $100 and I'd suggest changing your fee and actually stating it.Business response
01/27/2023
thank you for uploading the cancellation form. please read the paragraph about all cancellations are subject to processing fee. thanksCustomer response
01/27/2023
Complaint: ********
I am rejecting this response because:
Clearly you didn't read what I said. You can't put a fee and not say how much the fee is. You could just say the fee is 100, 200, or 500. You could say the fee is all of it. You know it's wrong.
Sincerely,
******* ******Initial Complaint
06/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased my truck in November of 2021 and sense the week I received the truck i have had problems with it. I called the dealership to ask them what I should do and they told me to bring it to my local dealership as i do not live in state. I have brought my vehicle to said dealership over 12 times sense i have received the truck in November with the ********** not calling me back to help with a solution and they failed to disclose all information about the truck to me prior to purchase. I have called them multiple times and they were avoiding my phone calls. I called and called and they finally had someone call me back and tell me there is nothing they can do for me. They sold me a truck that was broken and gladly took my non broken truck in for a trade. I asked for a refund and they told me this was not possible.Business response
06/20/2022
As we have discussed. This vehicle is under factory warranty. We are sorry that ** cannot provide the parts in a timely matter. Covid has completely disrupted the supply chain. Please contact ** customer assistance.Thank you.Customer response
06/20/2022
Complaint: ********
I am rejecting this response because: The part that the dealership ordered which is an engine wiring harness is not under warranty anymore as what they told me.. I thought I have paid to be covered up to 5 years or 136,000 miles from the factory. This being said it's about 3500 dollars that I think I should not be paying since I only had the truck 8 months and only drove it for 4 because it's been getting worked on. I already paid over 70,000 for it at least they can pay to get it fixed for me...
Sincerely,
******* ****Initial Complaint
03/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a new truck. Paid 2000 down when truck came in it was not what I ordered. Armrest on door were a light grey. Door panels are brown. It was to be slate. Not light grey. I was told I don't get my deposit back. No offer to get me into a different truck. I was told by owner ***** to get the hell out of his dealershipBusiness response
04/02/2022
Ordered another vehicle for customer to his specs.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.