ComplaintsforEstle Chevrolet Cadillac

• Initial Complaint

  05/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  [BBB Transcription via Ohio AG]

  1 month ago, caller purchased an '07 Ram 2500 for $13K from Estle Chevrolet Cadillac. The truck was
  sold as is and the caller did some work on the truck. A week ago there were transmission issues and the
  caller took the truck to the dealer. After a week the dealer was not willing to fix the truck. The caller
  thinks the truck was misrepresented and it should not have been sold knowing the transmission was bad.
  
  

  

  Business response

  05/22/2024

  Unfortunately, on a 17 year old, ******* mile vehicle it is impossible for us to foresee a transmission issue, and that is why we sell the vehicles of this age and mileage AS-IS... I also have no idea what the consumer may have towed with the vehicle after its purchase, he may have towed more than the truck was capable of handling, unfortunately I don't have that answer either.... The vehicle was not misrepresented in any way, thus the customer even sates that they knew it was purchased AS-IS....

• Initial Complaint

  04/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  October 2023: Purchased a 2019 Jeep Cherokee from Estle Chevrolet, Inc. located at 1515 N. Clinton Street, Defiance, Ohio 43512. (419) 782 - 8015 Signed paperwork and spoke with **** *******. Before signing papers, asked if the car had been in any accidents... was informed it had not been. December 2023: Noticed fluid levels were extremely low & front end looked rebuilt. After asking having the car checked for any leaks, I asked **** if it had been in any accidents. He sent me a report that showed it was in a collision with an animal in 2020. January 2024: Researched options for how to proceed with information that was withheld at the time paperwork was signed. February 28, 2024: Informed **** that the car was continuing to show signs of issues, and because of not being initially informed of the accident on the car, **** agreed to find a replacement vehicle for me. March - April 2024: Continued trying to reach a resolution with ****; have not heard back since March 19th. Does not answer phone calls. I could not upload the videos of the electrical issues that were shared with ****. The purchase contract and bank documents are included.

  

  Business response

  04/22/2024

  When the customer was at the dealership, they test drove multiple vehicles that day to determine which vehicle they wanted to purchase. They asked multiple and different questions about each and every vehicle that they drove that day, some of the questions were about accidents and auto checks and some questions were about maintenance records and so on. the same questions were not asked about each vehicle, if I was asked about an accident for that particular vehicle, I would have pulled the auto check and read it as it showed. I have tried to find a replacement vehicle for the customer in the same price range so that the payment doesn't escalate for them, but $16,000-18,000 Four-wheel drive SUVs are hard to come by in this market. I think something that should be noted here is this, ******'s father is one of my best friends, I would never not try to help anyone, let alone one of my best friends children...We had the vehicle in our service department for almost 10 days to try and duplicate the problems that the customer is complaining about, unfortunately we were unable to duplicate any of the issues being complained about,,,,, we test drove the car multiple times without being able to make the car act up so to speak.... I would love to be able to find a resolution to this issue myself, but we can't duplicate the problems and I don't have a vehicle to replace this one with at this time because of the cost and payment needed by the customer.

• Initial Complaint

  01/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Volvo XC90 from them on January 5, 2023. There we’re no lights on the dash and no signs of anything wrong with the vehicle. Less than 24 hours later 3 lights came on the dash. I let my sales lady know and she told me for one of the lights, all I needed to do was drive around more and for the other 2 lights I needed to go to a Volvo dealership and let them know. Almost $600 later at the Volvo dealership, everything was fixed. Estle refuses to reimburse me for this.

  

  Business response

  01/26/2023

  The one light was for low voltage to a component, we are not a Volvo dealer so we had to research how to repair the issue. We were told that by driving the vehicle it would create charge and therefore POSSIBLY fix the issue simply by driving the vehicle, most car batteries will recharge as they are used.  We relayed the message to Ms ******.... Ms ****** purchased the vehicle AS-IS, we were and are under no obligation to fix the vehicle after she purchased it... She acknowledged as much to us when she called us, her exact response was "I know I signed your form that I am purchasing this AS IS"..... As far as the other 2 lights that came on, I was never aware of them, so I have no idea what lights they were or what caused them to come on, or what the repair was that was needed. Again they would have fallen under the AS IS category, an extended service contract was offered to Ms ******, she declined to purchase it.... We try to be reasonable, but less than 24 hours after she had her car repaired, she was blasting us on Social Media, I lose my desire to help when I get multiple phone calls or text messages showing me her post slamming my business... A professional response or walking in the door asking for a resolution would have went a lot farther. I'm not saying that we would have or could have helped her, but we may have had more desire to try....

  Customer response

  01/26/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I never once had a phone conversation saying that I understood I signed an “as is” contract. Having a car have MULTIPLE lights on less than 24 hours after purchasing is ridiculous and something should have been done. I tried speaking with the sales lady **** myself, as well as my fiancée and she had no desire to resolve the issue or even offer to pay HALF of the cost I had to pay to fix all of the issues that came on less than 24 hours after purchasing. Even when going to the Volvo dealership to have the problems fixed, the Volvo serviceman told me that Estle paying me back for the issues is the LEAST they could do after purchasing a FORTY FIVE THOUSAND FOLLAR VEHICLE FROM THEM. How is it that a dealership that I didn’t even purchase my car from agreed with me, but the ones I did buy from didn’t even care? Not to mention they were going to let me drive off the lot with less than 10 miles of gas in the vehicle  if my fiancée wouldn’t have noticed and said something, they wouldn’t have even cared  and yes, I did make a post regarding the issue on social media and I’m glad I did.. as more than 30 people responded to the post complaining of similar issues they had with Estle’s and one female even said she had to go as far as SUING Estle’s for selling her a faulty vehicle that broke down less than a week after purchasing while traveling across country with her young children. As a small business in a small town, I am appalled that they acted this way and I will stand by my response. The almost $600 I had to pay to get the vehicle fixed should have been repaid to me and still should be. I will not settle for less. Sorry not sorry. 

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  04/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  First be bought a car from them that had alot of issues so they let us get another one and now I haven't had this jeep for 2 weeks and the tires and breaks are shot and they dont want to fix the issues. We paid 30,000.00 for this vehicle it's a 2018 jeep grand Cherokee. We would like to get these things replaced on the vehicle that we paid soo much for. Thank you

  

  Business response

  04/20/2022

  First and foremost we went above and beyond when we took her Buick back on trade at no cost to her, she owned the Buick for 4 months and we gave her exactly what she paid for it. She said she took the Buick to an independent shop to get some repairs done, an oil change I believe, and they told her it had internal engine issues, which it did not have, we have resold the car and the current owner couldn't be happier... As far as the Jeep goes, Ms. ******* drove 5 or 6 vehicles the day she traded the Buick back in, the Jeep is the vehicle that she chose to purchase... The brakes and the tires are no different 2 or 3 weeks later than they were the day she purchased it, I'm sorry she feels she needs new brakes and tires but this is when she has to assume ownership of the vehicle she chose to purchase...The brakes and tires are safe....

• Initial Complaint

  04/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This dealership contacted me about a vehicle I had listed on Craigslist they came to see the vehicle and agreed to purchase for a price of 33,500. My payoff on this vehicle was 14,000. I purchased a vehicle from them and used 6,000 of equity to put down on the new vehicle purchase. They then told me it would be about a week and they would send a certified check for the remainder of the balance which should be 13,500. I was a bit taken aback as I have never had to wait for a car dealer to send a check. They should have paid me the balance due that day. Seems like a shady business practice

  

  Business response

  04/01/2022

  It is Estle Chevrolet Cadillac policy that remaining proceeds are not paid to a customer for equity in a vehicle until we receive the title.  That way if there is a second lien for something we don't know about we are guaranteed the title from the bank or the customer.  Once we receive the title after making the payoff which could take up to 28 days for us to get the title we pay the remaining proceeds.

  Thanks,

   

  ***** ******

  Business Manager

  Customer response

  04/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

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