ComplaintsforHawaii Fluid Art Delaware
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Complaint Details
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Initial Complaint
06/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have attempted for nearly a year to get a refund for the amount of $266.06 because the business closed, and I was never able to pick up my items. I have had email contact with the ******* of the business, but my refund has never been received. My contact was with **** ******** ******* ****** ***** *** ********************** ###-###-#### Her responses have been unsatisfactory, and though she said I would be refunded that has not occurred. This is from July 2023.Initial Complaint
08/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My friend purchased an experience at Hawaii Fluid Art for herself and her daughter, me, and my daughter. On July 28th we made epoxy tumblers at this studio. We were to get a text when the tumblers were ready for pickup. We were told they could be ready as early as the next day. Nobody ever texted us for pickup. My friend stopped to pickup our tumblers and the sign on the front door says it's closed but call *** *** ****. She called & was told to pick up the tumblers on Sunday. When she went in Sunday 8.6, the store was closed. I called the 800 number on their website and was transferred to the owner Leon. **** told me how costly the business had been for him and agreed to meet me 8.7 at 4:00. After waiting for **** at the store at 4:00, I called the store manager who gave me his number. He was nowhere near the store that he promised to meet me at & again complained about how poor the business was & he would be selling them all. He never once apologized. Then he hung up on me after I was rightfully angry to have wasted my time driving to meet someone who had no intention of meeting me. So 11 days later and we are out $240 for tumblers that we painted. If we cannot get them, I would like my friend to have her money back.Customer response
08/09/2023
Hawaii Fluid Art
*** ******* ** ******** ** *****
I'm told that the franchise owner is named:**** ******
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
820 Sunbury Rd
Delaware, OH 43015-7200
Business hours
Today,12:00 PM - 7:00 PM
MMonday | Closed |
---|---|
TTuesday | Closed |
WWednesday | 12:00 PM - 7:00 PM |
ThThursday | 12:00 PM - 7:00 PM |
FFriday | 12:00 PM - 7:00 PM |
SaSaturday | 11:00 AM - 7:00 PM |
SuSunday | 11:00 AM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.