Business ProfileforPerformance Chrysler Jeep Dodge RAM Delaware

"False Advertising". Vehicle shopping online like most tend to do these days. We found one at Performance CJDR. The vehicle was in another state over 250 mi away. My son reserved a time for us to make the drive and check it out on 2/16/24. All the information we went off of was what they had on the online websites, auto trader, ********, CarGurus and their own website with the same main listing photo with the information,"4x4, Clean Carfax, Loaded and NAVIGATION",seeattachedphoto. When we arrived at the dealership they had the vehicle ready for us to test drive. This vehicle has the 8.4 inch U Connect infotainment, was obvious during the test drive and could be seen in the photos. During our test drive. We were mainly focused on the mechanics of the vehicle. Decided to purchase and we wrapped up the deal right at closing. I drove the vehicle back per my son had to drive his loaner car back. We drove back in a snow storm with unfavorable roads. Not being very familiar with the area, I decided to take advantage of the navigation. Only to find that it was not available.I reached out to the dealership the following day and left a message with our find/concern. After some research, we found that the navigation is a downloadable feature with an additional one-time activation fee. I sent emails on 2/19/24 to the used car manager to give them an opportunity to correct the issue. I was told that it was advertised as navigation "capable" on the window sticker. I argued that the window sticker was not readily available for us to view while shopping online and the online information was used in our decision making. I emailed him the online photo and information we went off of and he told me there was nothing he could do. He said it was a mistake and apologize for the inconvenience. I asked him if I was misled by his sales tactics, to which he never responded. Not asking a lot, just asking for them to own up to their mistakes. That's what reputable businesses do. ***** *****.