ComplaintsforChuck Nicholson GMC Inc

• Initial Complaint

  03/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Car purchased on Feb. 14 the engine blew on Feb 24 thought it was bad battery so I got a battery put it in still nothing. I had the jeep towed to my home thought maybe starter that I couldn’t change . Had jeep towed to repair shop that’s when I discovered it was the motor. Contacted the business where it was purchased talked to the salesman he said I would need the manager. I was informed that the manager was out sick not in till Monday March 4. Contacted the manager and he said it was as is but we were not giving that paper work and nothing in the jeep said that. We were will to share the expense of either motor or labor and was told he couldn’t do that.

  Business response

  03/05/2024

  We are very sorry Mr. ******* has had an engine problem with the 2006 **** ********* he purchased  2/14/2024. The **** ********* had 185,476 miles on it at the time Mr.******* purchased it. The FTC sticker was correctly displayed on the vehicle stating that it was being sold AS IS and that the dealer does not provide a warranty for any repairs after the sale. The salesman, sales manager and the business manager all explained to the customer this was an AS IS sale with no warranty or gaurantee stated or implied. Mr. ******* signed 4 documents  that were reviewed with him stating that the vehicle was sold AS, no warranty, no gaurantee. Mr. ******* test drove the vehicle before purchasing and drove the vehicle off the lot and away after purchasing. As stated before and after the sale there is no warrantee or gaurantee on this **** ********* and the dealership does not accept any responsibility for repairs after the sale.Mr. ******* was given copies of the documents mentioned at the time of the sale. If he has misplaced these documents we are happy to provide him with the copied he signed.

  Business response

  03/05/2024

  We are very sorry Mr. ******* has had an engine problem with the 2006 **** ********* he purchased  2/14/2024. The **** ********* had 185,476 miles on it at the time Mr.******* purchased it. The FTC sticker was correctly displayed on the vehicle stating that it was being sold AS IS and that the dealer does not provide a warranty for any repairs after the sale. The salesman, sales manager and the business manager all explained to the customer this was an AS IS sale with no warranty or gaurantee stated or implied. Mr. ******* signed 4 documents  that were reviewed with him stating that the vehicle was sold AS, no warranty, no gaurantee. Mr. ******* test drove the vehicle before purchasing and drove the vehicle off the lot and away after purchasing. As stated before and after the sale there is no warrantee or gaurantee on this **** ********* and the dealership does not accept any responsibility for repairs after the sale.Mr. ******* was given copies of the documents mentioned at the time of the sale. If he has misplaced these documents we are happy to provide him with the copied he signed.

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 ***** ********* from Chuck Nicholson and have had nothing but issues with said vehicle now it’s back there and they are telling me to he transmission needs replaced I’ve only had the vehicle for five months and I believe they knew about the transmission and they are expecting me to pay for the repair I don’t think I should be having to put a transmission in a vehicle that I’ve only put 9000 miles on

  Business response

  12/14/2023

  Thank you for allowing me to present our view of the ****** ****** issue.

  After inspecting and test driving the vehicle to satisfy himself relative to the condition of the vehicle, Mr. ****** purchased the truck on 6-02-2023 with a complete understanding that the vehicle was being offered with a 1000 miles or 30 day 50-50 limited warrantee, meaning if problems occur in specified drive train components within the first 30 days of ownership, we pay 50% of the repair costs and the customer pays 50%.

  During the warranty period, Mr. ****** brought his vehicle in twice. One was for a leaking water pump. He paid 50% and we paid 50%. The other time Mr. ****** came in with a concern that turned out to involve sway bar links brake caliper components. Sway bar links are not technically covered by our limited 30 day drive train warranty, however in an effort to promote customer goodwill, we agreed to replace the calipers which cost us $610 at no cost to Mr. ******, and agreed to provide the labor to install sway bars if he agreed to pay for the sway bars at a cost of $140.  He agreed. However after the job was completed, Mr. ****** protested paying anything so vigorously that we ended up absorbing the cost of the sway bars. I won’t put myself in that position again.

  On December 7, after taking his truck to another shop before coming in, Mr. ****** brought his truck in with transmission issues.  It turns out that the transmission needs replaced at a cost of $7,216 plus tax. The vehicle is 8,219 miles outside of our used vehicle warranty parameters (and 5 months) as well as being 15,649 miles beyond **** original 60,000 mile drivetrain warranty, however as a further goodwill gesture, our service manager filed for warranty assistance from ** for the transmission replacement. Surprisingly, ** agreed to pay $3,406.00 of the invoice, which would leave Mr. ****** owing about $3,811 plus tax for a total of $4,068.24 if he accepted **** offer. However, up to this point Mr. ****** refuses to pay anything.

  In closing, there are a few important aspects of the situation that Mr. ****** must understand:

  1)- **** offer is only for a limited period of time, and once it's gone, it's gone.

  2)- If Mr. ****** does accept **** offer, It will be necessary for Mr. ****** to pay his portion of the bill in full before order the transmission and commence working on the vehicle.

  3)- Mr. ****** has not signed a repair order as he dropped off the truck off December 7 after hours and did not fill out a prominently displayed "After hour key drop slip". Accordingly, if Mr. ****** hasn't personally signed the repair order to authorize us to commence the repair under the conditions outlined above, or removed the vehicle from our premises by Monday, December 27, Mr. ****** will incur a storage charge of $9.00 per day until the vehicle is removed from the premises.

  Respectfully,

  Bill ******

  General Manager

  Chuck Nicholson Mazda- GMC Truck

  Customer response

  12/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I do not accept the response as information provided is false . The vehicle was sold to me with a 1000mile/30 day warranty with a purchased price of $39,995. The warranty was not a 50/50 warranty. Within the first week of owning the vehicle it was taken back to Nicholson for repairs involving the lift kit  upon this repair the ** informed me that the warranty didn’t cover the costs of this repair because it wasn’t wasn’t a factory part however upon further review they agreed to cover the cost . The vehicle was sold to me with the lift kit equips . A few weeks later the water pump went out in the vehicle upon this time the general manager informed me that the warranty was a 50/50 which wasn’t what was previously stated upon purchase of the vehicle. I paid half the costs of the repair as well as the towing . At this time the general manager stated to me “ I don’t know why this vehicle was put on the lot we had just taken it as a trade in and it was never inspected “ . He assured me at that time that the vehicle would have a full inspection. Within a few weeks the vehicle started doing something similar to the original issue in the front of the vehicle that I had previously mentioned and they resolved as part of the lift kit. I parked the vehicle as I didn’t want to do any further damage and I made a appointment at the auto shop beside my home . Upon **** auto and *********** ** ************ inspection they found shavings in the transmission pan as show in pictures attached. They told me to take it back to Nicholson . I called ** motors and tried to contact the general manager of chuck Nicholson. Every time I’d call they would tell me he was unavailable as well as he wouldn’t return my voicemails I was leaving . In his response they stated that I would be charged nine dollars a day for the vehicle sitting there as it was dropped off after hours the vehicle was not dropped off after hours I handed the keys to Jim in the service department personally. The reason it was taking so long for me to approve the repairs was because the general manager of Chuck Nicholson would not return my phone calls to come to a resolution of the problem. I, however, went and paid the $4056 and asked to speak to Bill at that time at that time. Bill told me he did not care and it was not his problem, I had hope that out of good customer service in customer care as the transmission problems had previously existed upon purchasing the vehicle that bill would at least cut shop, labor costs, or a percentage of the actual repairs as ** motors was covering a fraction of the cost as well. I do not feel that these repairs should be on me, as the vehicle was sold to me this way.

  
  Regards,
  
  ****** ******

  
  
  

  Business response

  02/13/2024

  Thank you for allowing me to present our view on the ****** ****** issue.
  
  I am sorry Mr. ****** does not agree with the terms of the transmission repair we did on his Chevrolet truck. It is a shame Mr. ****** does not grasp or understand that the transmission issue and repairs came about 5 months and 8,219 beyond the terms of our 30 day-1000 mile drivetrain warranty. This is far beyond the terms of dealership warranty agreed to and provided with the purchase of this used vehicle. To help resolve Mr. ******** transmission issue we were able to secure ** special assistance for the transmission replacement thereby saving Mr. ****** a substantial amount of money to do this repair.
  We feel we have adequately participated in assisting Mr. ****** and are not extending any further monetary reimbursement.
  

  
  

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