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Find a Location

American Colonial Administration, LLC has 1 locations, listed below.

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    Business ProfileforAmerican Colonial Administration, LLC

    Auto Warranty Plans

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    425 Metro Pl N Ste 300, Dublin, OH 43017-1367
    BBB File Opened:
    10/6/2016
    Years in Business:
    12
    Business Started:
    10/5/2011
    Business Management
    • Mr. Randy Hendricks, National Claims Manager
    Contact Information

    Principal

    • Mr. Randy Hendricks, National Claims Manager

    Customer Contact

    • Mr. Randy Hendricks, National Claims Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/31/2024

    Purchased this warranty when I purchased my used car. When sold to me I was told the car would be fully covered for 2 years. Example I was given: say you are on your way home an the transmission goes out no worries the warranty will cover a brand new transmission an the rental car during the time it's in the shop. You travel a lot perfect it covers 48 states we have repair facilities all over. I bought my car September 2023 it went in shop October 17th 2023 transmission went out. It is still in the shop they took 2 weeks to approve the repairs with the stipulation it was gonna be a remaned (used) transmission with 31,000 miles an 12 month warranty thru company called LKQ. Ok I did not have a say so cause that's all they agreed to pay for. An good thing I didn't get a rental car for the time it's been in shop cause they only cover 3 days I found out later. So first transmission was worse than the one that was in there an multiple codes an would not program. 2nd one came in damaged an for the last month the only company they want to use can not locate another transmission. I contacted American Colonial warranty today asking what is another option I have no vehicle an my warranty I purchased from them is going on my fifth month an I've only got to drive car 3 weeks since purchase. They said it's not on them the company they choose have to make it right, but guess what no one has been paid by the warranty company so how is it all on a company that hasn't been paid an no longer has a transmission that works for my vehicle. So American Colonial Warranty said I would just have to wait till they do. This is not what I paid for an I am paying for the car on top of that an still with out a vehicle. How does this company still get to legally scam people with no repercussions. I just want them to put a new transmission like I was told when I purchased it an so I can get my car back. Please help...
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    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Tamra T

    1 star

    07/24/2024

    Terrible service company for my extended warranty. Although the contract litterally says heating and A/c covered they saw well the part isnt listed. It says heating and a/c. That would mean that they should pay to make heating and a/c work. This is a common issue with fords where they motors lock up and close the doors so I have zero defrost and can not drive the car in rain or snow. I will never buy a contract from them again.

    Local BBB

    BBB of Central Ohio

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