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ComplaintsforAutoguard Advantage Corporation
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Complaint Details
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Initial Complaint
09/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased an auto advantage (Dublin Ohio) extended warranty through through Basil Volkswagen Dealer I purchased my car at 37,000 miles pre-certified and bought this engine wrap for life unlimited miles. extended warranty. I had the car serviced in July of 2021. I replaced wheel barring and sensor. The car was then put on the machine ran through diagnostics and the car was clear of any issues I drove the car for about 3 weeks then suddenly it would not start. I had car towed to the dealer on August 17th. The engine was torn down, for an inspector to come out. He has never came out since the tear down. The timing belt chain broke and damaged the engine. 40% of the bill is being paid for through a class action lawsuit. I’m only asking the warranty company to pay the difference. I need a new engine and the warranty company is refusing to pay. It is going on a month without my car.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.