Business ProfileforPeppy Parents, LLC

I ordered two items from them and only received one. I am unable to track the other item that has been missing for several weeks now and when attempting to contact the business via email the response is slow and when asking about the whereabouts of the package there is no definitive answer. I have attempted to call their number on numerous occasions with no answer and when leaving a voicemail I receive no call back. I have decided to claim a refund for this issue. See all information as follows. Order Date: 03/07/2023 Items purchased w/ prices: - UPPAbaby Vista / Vista V2 Piggyback - Toddler Board for $134.99 each | [RECEIVED] - UPPAbaby Rumbleseat V2 for VISTA / VISTA V2 - STELLA (grey brushed mélange/silver/chestnut leather) for $219.99 each | [MISSING] Shipping : $0.00 USD Total : $354.98 USD Committed to provide: The second item (Rumbleseat) in the above was not received and has been missing for nearly 3months The business has attempted to send a replacement and that has also been missing as both them and the package courier cannot locate the whereabouts of the package even after I've attempted to pick it up personally at one of their pickup locations. Upon arrival they said it was sent back due to the deadline to pick up and when I asked for it's return, the employee said they've never received it. Account order number: Order #****** Tracking numbers: First attempt: ************ Second attempt: ************