ComplaintsforGoode Beauty

• Initial Complaint

  11/04/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had an appointment with this hair and makeup artist today (11/03/2021) for 12:00PM-2:00PM. I received an email at 11:37AM stating that she had canceled the appointment. At 1:32PM today, she sent an invoice requesting the full price of the services she would have performed as a penalty for the "cancellation." To summarize, she is attempting to get $200 from me for services not performed after she had canceled the appointment. Additionally, she had never previously made mention of any cancellation fees.

  Business response

  11/04/2021

  Thank you so much for reaching out with this concern.  We would love the opportunity to respond to this matter.

  We believe this person is a scammer for several reasons.  Please see the explanation below:

  1.  This person went onto our website and create 3 appointments.

  2.  The first appointment was a 15 minute phone call in which they provided a false phone number and couldn't be reached.  We tried everything we could to make contact in order to answer any questions this person had but they never responded.

  3.  The other two appointments were made, by this person, for a hair trial (one hour, $100) and makeup trial (one hour, $100).  We attempted to make contact with this person several times in which we have proof that they never responded.

  4.  Our company specializes in wedding hair styling and makeup artistry.  We have been in business for 25 years and have never had this happen before.  Clearly you can see that there are no other complaints anywhere.  

  5.  Also, this person never asked if we were available for their wedding day before making this appointment.  We do not even know when her wedding is or if she is really even getting married.  This is why we are suspect that this is fraud.  Why would you make an appointment to spend $200 on a hair + makeup trial when you don't even know if we are available for your wedding day?  We are very sought after and are very booked up.  We are not available for very many dates because of demand.

  6.  We were in the salon from 10-1:30p with appointments that day with other brides.  This person had scheduled appointments for 12p and 1p and never confirmed with us or responded to any communications sent out.  About 20 minutes before the appointment I deleted the appointment on my calendar, not knowing she would get a notification.  But my question is why was she at home looking through emails when she should have been on her way to her hair and makeup trials????  This makes us very suspicious.

  7.  We have other brides trying to get in for hair + makeup trials and have limited availability.  This person stole 2 hours from us and made it so we could not service our current brides.  For this reason we did send an invoice, which is the industry norm.  If we are expected to hold this appointment for the person who reserved the timing, we need to be paid for that.  We were still believing that she was going to show up at 12p.  We actually have not had someone do this to us before.  Our clients are very serious and under a lot of stress trying to plan their weddings.  We take our job very seriously and that is why we have an outstanding reputation.

  8.  I feel like this person was trying to manipulate us because we were stuck. If we didn't stay to see if she showed up for her appointment we would have flagged as unprofessional.  If we stayed and she didn't show up then we lose out on income for that day.  We were in a total lose lose situation and that is very unfair.

  9.  At the end of the day, we made ourselves available.  We were there at the spa waiting for her to show up and she never did.  

  10.  All of these things together lead to us believing this person is a scammer.  We have to protect ourselves and our business.  Her plan all along was to never even show up.  She provided a fake phone number and never showed up to her appointment.  I am unsure what it is we are supposed to do.

  What should we do?

  Customer response

  11/04/2021

  I am rejecting this companion's response because the business owner, ******* Goode, has accused me of being a "scammer." I have enclosed screenshots of our earliest conversation where I told Ms. Goode both the location of and date of my wedding, within which she stated it would be, and I quote, "possible" to do this date and time. Additionally, the wrong number had been input into her scheduling services, but she could have absolutely reached out to me via email as she had my email address. I also included proof in the initial complaint that SHE had canceled the appointment on HER end while I was en-route to said appointment. She did not provide any of the services she is attempting to charge me for as a punishment for her canceling on her end. Additionally, what would I get out of "scamming" someone when I would be the one paying her for services?

  Business response

  11/05/2021

  We value our clients greatly and have never had to deal with a client quite like this.  We are more than happy to go out of our way to provide an elevated, professional service for all of our valued clients. It looks like there was an unintentional miscommunication as this has never happened before.  We wish you the very best!  Thank you for your feedback.

  Customer response

  11/08/2021

  I accept the business's admission of the fact that there has been a misunderstanding, but still do not appreciate being referred to as "a client quite like this," nor do I appreciate being spoken to as though I am subhuman. I hope the business understands that no payments will be made for the cancelation of the appointment on their end. I wish them the best of luck and I hope they will make an attempt to treat potential clients, and all people, with respect and dignity in the future.
  

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