![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforThe Diamond Cellar
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Monday November 14, 2022 I went on the company website and ordered 1 Lab Grown Diamond Flower Bracelet. Sub total, shipping, and total all said free, so I ordered it and received a confirmation number #********* and order number #***** It said order updates at the bottom of the page. I will get shipping and delivery updates by email. My customer information below was my email, shipping and billing address, shipping method and standard was at the bottom of the order. The nature of this dispute is I received an email stating your order was canceled after it was confirmed in my email. I went back to the order and noticed that my order said out of stock after I received my confirmation and order number. How can it be out of stock after receiving my confirmation and order number? I tried sending the company an email as to why this happened and I even asked the chat why this happened and have not received a response back from anyone. And they refuse to honor my order.Business response
12/09/2022
Good day,
I hope this message find you well. Regarding your attempted purchase on our website, we are sorry for any inconvenience. Our website, like many others, updates pricing periodically over time. Clearly there was an error, being a zero dollar amount in this instance. We explicitly cover when this rare occurrence transpires in our Terms Of Service clearly marked on our website. We hope to serve you in the future. If you have any questions or comments, please feel free to reach out to myself, Store Director, ****** ******. I would be more than happy to discuss this further with you at your convenience. We appreciate you taking the time to express your experience, and will do whatever we can in the future to do our best to provide a great experience.
Warm regards,****** ******
Store Director
Diamond Cellar
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.