4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Todd M
5 stars07/04/2024
In July 2024, I ordered a LifeVac kit from AEDSuperstore and found the process reasonably straightforward. The product was available at a decent price and was shipped promptly, which was appreciated. Navigating the website was fairly simple, and I could complete my purchase without any significant issues. While I didn’t have much need to interact with customer service, on the one occasion I did, they were helpful. Overall, my experience was positive, making me comfortable recommending AEDSuperstore for their efficiency and reliability.
AED Superstore Response
07/17/2024
****, thank you for taking the time to provide feedback on your experience shopping at AEDSuperstore online. We are thrilled to hear you found the buying process simple, straightforward, and issue-free. Thank you for doing your part to being prepared to respond to emergencies. Together we can all make our communities a little safer.Review from Jason P
1 star06/03/2024
Complete waste of time and money…ordered AED and contacted them 7 months later for eta….never shipped and that never had in stock. Dont waste your timeAED Superstore Response
07/17/2024
*****, thank you for providing feedback about your recent experience and we are disappointed to hear it was less than ideal. At AEDSuperstore we strive to provide the best experience for our customers and we seem to have fallen short here. We have reached out to you directly via email to learn more about the situation and how we can prevent similar occurrences in the future. Thank you in advance for providing helpful feedback so we can improve the experience for everyone.Review from Josh T
1 star11/09/2023
I ordered an AED in September of 2023. There was no mention of the item being on back order until after I ordered it. I waited 2 months...during which no one contacted me at all...and the AED was still on back order. When I called multiple times during the 2 months...customer service was difficult to work with and handled by a 3rd party company. I ended up canceling my order...CAUTION...do not order from AED Superstore!Review from Darlene B
1 star08/30/2023
This company is incredibly difficult to work with. I placed an order in February, 2023. I called to ask if I could return one item. I sent it back and have been working since then to try to get my refund. They finally refunded me the amount of the item I kept (which was $108) not the item I actually returned ($192). The customer service reps don't reply to emails. I can't get through to anyone on the phone (I'm on hold for 15 minutes, then get told to leave my number for a return call which never comes). It is incredibly frustrating to still be working on this on August 30, 2023.
Customer Review Rating
Average of 4 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.