ComplaintsforColumbus Springs Dublin

• Initial Complaint

  11/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My daughter was a patient at Columbus Springs Dublin from around December 22 through March 23. She was in their outpatient program and attended treatment daily.

  I applied for a financial need credit and was told it was approved for a 60% discount off our two pending bills. I am a single mother, her father died when she was a baby. I called in and spoke to a billing agent, we went over the bill and she told me the total that would be due once the credit was applied and I paid that amount in full.

  I continued to receive bills and called in at least a dozen times over the course of the last 6 months. Every time I called I usually spoke to a different agent, but they would all tell me NOT to pay the balance due because there was a credit pending. One agent actually told me I overpaid.

  I also repeatedly called the provider and they told me the same. I emailed them in October, which is attached and have yet to receive a response. The bills turned into letters threatening collections. I was told that "just to ignore" those by billing agents. They said anyone who opened my account would clearly see many phone calls and communications, as well as the pending credit.

  I then received a collection letter from a third party. I have sent the third party a response with what is going on as well as a copy of the e-mail telling me once the credit is applied that my balance would be paid in full. However, I have not received a reply from them yet, and I still have not received a return call from Columbus Springs Dublin or a reply to my e-mail from them.

  The worst thing you can do is ignore a customer! I have called recently at least 6 times with no return call. This is especially frustrating because my daughter enjoyed her time at their facility and the treatment, but this billing issue been an absolute nightmare and nobody will communicate now.

  I want them to APPLY the credits that have been pending for months!! This should pay the bill in full based on what I was told repeatedly.

• Initial Complaint

  12/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My father was admitted into Dublin Springs in late August 2022. My mother and I have been trying to reach the business in regards to needing an insurance form. We have reached out and left approximately 8 messages for numerous people including the director of compliance with no return call. I have contacted the billing company and they suggested I go down to the facility directly to demand to speak with someone because the facility doesn't answer their calls either. My mother began calling on 11/3/22, 11/4/22, 11/7/22 and 11/11/22 and I began calling to assist on 11/22/22. I have chatted with the business via their web page and was told there is no number to contact the CEO or anyone else in regards to their lack of responses. I need for someone to respond. I have another complaint as well in regards to patient care that I would like to speak with them about as well.

   

   

  Business response

  12/22/2022

  Thank you for sharing this information with Columbus Springs Dublin.  We have spoken with the appropriate parties, as allowable by law, in regard to this matter.  We believe the situation has been fully resolved.  An attempt to contact the individual who filed the complaint was unsuccessful; however, an employee contact and direct phone number for further communication was left in a voicemail.  We appreciate the opportunity to participate in resolving the situation.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩