Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Germain Honda of Dublin has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileGermain Honda of Dublin

            New Car Dealers
            BBB accredited business

            Additional business information

            Additional Info:
            Steve Germain is the principal of several separate auto dealerships and separate BBB Business Reviews are available at:

            http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-cadillac-of-easton-in-columbus-oh-854?bluerefx=1

            http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-toyota-inc-in-columbus-oh-2016?bluerefx=1

            http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-lexus-of-dublin-in-dublin-oh-10166?bluerefx=1

            http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-nissan-of-columbus-in-columbus-oh-63000718?bluerefx=1

            http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-infiniti-of-easton-in-columbus-oh-70087748?bluerefx=1

            http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-honda-in-dublin-oh-70069132?bluerefx=1

            http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/mercedes-benz-of-easton-in-columbus-oh-2574?bluerefx=1

            http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-cadillac-of-dublin-in-dublin-oh-70018171?bluerefx=1

            http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-chevrolet-of-columbus-in-columbus-oh-51002145?bluerefx=1

            See all additional business information

            Contact Information

            6715 Sawmill Rd

            Dublin, OH 43017-9011

            Get Directions
            Visit Website
            Email this Business
            (614) 764-9449

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.6/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            32 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/23/2010

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            new and pre-owned vechicles

            Products & Services

            new and pre-owned vehicles

            Business Details

            Location of This Business
            6715 Sawmill Rd, Dublin, OH 43017-9011
            Email this Business
            BBB File Opened:
            11/9/2010
            Years in Business:
            13
            Business Started:
            9/1/2010
            Date of New Ownership:
            8/1/2010
            Accredited Since:
            11/23/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • Germain on Sawmill, LLC
            • Germain Honda
            Business Management
            • Mr. Steve Germain, President
            • Mr. Shaun Kniffin, Marketing Director
            • Mr. Rich Newsome, General Manager
            Contact Information

            Principal

            • Mr. Steve Germain, President

            Customer Contact

            • Ms. Melody Markham, Customer Relations Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            32 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/16/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I purchased a car on 05/04. They did not give us a copy of the car fax. The title also hasnt shown up and they wont give me an extension on my temporary tag. Without the title, I am forced to drive with an expired tag. I have sent numerous emails, sent texts, and called to try to get help. They have ignored me and made this whole experience awful. My car also had a hub cap fall off and battery for the car key die within 2 weeks of the purchase. In person, they said theyd contact me to help. Like all the other issues, its been weeks and theyve refused to even attempt to help. Some employees blamed their lack of help on being uneducated about a computer. This difficult task just included sending an email, which they used to respond to the request. Overall, theyve been extremely frustrating, unhelpful, and overall a terrible experience.
            Read More
            Read 31 More Complaints

            Customer Reviews

            15 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kari H

            04/30/2024

            I question the integrity of this service department. After three different service appointments I have left with future repairs quoted in the thousands. On second opinion, nothing is wrong or something that is much less. Last straw was when they replaced my coolant (per service schedule) and the AC stopped working that day. They charged for diagnostic and then said $1200 to replace the AC compressor and a half days labor. They broke something because they didn’t follow the right steps after filling the coolant. Management doesn’t help, they are very condescending and speak to people disrespectfully. Attempted multiple times to call and talk with them but you can’t get responses and when you do it’s from someone not empowered to do anything. They are rude even when you’re polite and they take politeness and ignorance.

            Germain Honda of Dublin Response

            05/15/2024

            We are sorry to learn you feel this way regarding our service department and appreciate you bringing your concern to our attention. During your visit, our team replaced the engine coolant in your vehicle due to time and mileage. This is a separate system from the A/C system. After your visit, you had a need due to a warm spell to turn your A/C system on and found that the system was not functioning properly to cool the cabin in the vehicle. It was determined that you had a bad A/C condenser which allowed the refrigerant to leak out. The engine coolant and the A/C refrigerant are two different items cooling two different systems in the vehicle.
            Read 14 More Customer Reviews

            Local BBB

            BBB of Central Ohio

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.