Customer ReviewsforGermain Honda of Dublin

Called to schedule a rim and tire replacement. While on the phone they confirmed they had it in stock and that it was covered in my premier collection plan since i was traveling 6hrs round trip to get it fixed. After dropping off my car they called to inform me they had no idea it was a warranty appointment and they didnt have the right rim or tire. I wasted a 6hr drive for an oops we are sorry.

We sincerely apologize for the inconvenience caused during your recent service experience. This is not the level of service you should expect from us here at Germain Honda of Dublin. Our team will reach out to arrange to pick up your vehicle, perform the needed repairs, and deliver your car back.

I question the integrity of this service department. After three different service appointments I have left with future repairs quoted in the thousands. On second opinion, nothing is wrong or something that is much less. Last straw was when they replaced my coolant (per service schedule) and the AC stopped working that day. They charged for diagnostic and then said $1200 to replace the AC compressor and a half days labor. They broke something because they didn’t follow the right steps after filling the coolant. Management doesn’t help, they are very condescending and speak to people disrespectfully. Attempted multiple times to call and talk with them but you can’t get responses and when you do it’s from someone not empowered to do anything. They are rude even when you’re polite and they take politeness and ignorance.

We are sorry to learn you feel this way regarding our service department and appreciate you bringing your concern to our attention. During your visit, our team replaced the engine coolant in your vehicle due to time and mileage. This is a separate system from the A/C system. After your visit, you had a need due to a warm spell to turn your A/C system on and found that the system was not functioning properly to cool the cabin in the vehicle. It was determined that you had a bad A/C condenser which allowed the refrigerant to leak out. The engine coolant and the A/C refrigerant are two different items cooling two different systems in the vehicle.

After verifying that online sales price with the sales person first thing in the morning and making a deal where I gave them my credit card for $500 good faith money, they pulled my credit report. They notified me that the deal was good and that I could pick up my car that evening. It would be certified, detailed, and a full tank of gas. Halfway through the day, I was notified by their sales manager that the online price was wrong and that they would not honor the deal. Even though we already had an agreement and they pulled my credit score! Many hours of going back-and-forth with the sales Director, they still would not honor that price, but they would “give me a good deal and a great interest rate.” The interest rate was based on my great credit had nothing to do with them! I was told I would have some time to process the new deal, but an hour and a half later the sales guy was calling to find out what I decided because there were other sales guys “chomping at the bit” to get the keys. Absolutely NO integrity whatsoever.

We apologize for your experience and are saddened to know that this occurred and apologize for the frustration this caused. We make every effort to avoid errors/mistakes and do our best to remedy them when they arrive. We sincerely apologize for your experience.

Worst customer service ever with the poorest communication. I bought a used car 3 months ago and have still yet to receive my title to get plates. It has been one excuse after another...but only after I continuously reach out to them! I didn't realize what I needed to get my tags at first (I've always leased cars). I went to the BMV when it was time for my first set to expire. When I was told I needed the title, I called the finance manager I had been working with. He told me he could try to get me one but I could just buy one myself or if I got a ticket they would reimburse me....really?!?! After sending me a wrong tag for the wrong car and in the wrong person's name, I did get a second one with only a few days where I couldn't use my car. Fast forward to a about a week out from my second tag expiring and I've heard crickets from them. I reach out to the finance manager again through emails, several days in a row, with no response. I then decide to get ahold of the GM (which has no phone number listed) with an email. I wrote him all about the troubles I was having, and I got a two-sentence response saying sorry, he will dig into it. Haven't heard from him since!! I did hear from the finance guy after that, telling me he was out on vacation. Okay, so no one does anything with your accounts while you are out, or you don't have an email system that can give an automated response?? After this I still had to keep bugging them about getting my title. I got responses like "it will be here tomorrow", then "sorry it will be here by the end of the week", or "it's now looking like the following week". I don't understand the hold up and no one will explain anything to me. Again, I only hear a lame excuse when I REACH OUT TO THEM. They NEVER proactively reach out to me. I did get my THIRD temp tag and was told a few days later I would have my title. That was over a week ago and yesterday I got the "it'll be midweek now" response. I would never buy a car from here, ever!!!

We apologize for the inconvenience and concerns you experienced regarding the titling of your pre-owned car. This is certainly not the level of service we pride ourselves on delivering to our guests and appreciate your honest feedback as it allows us to better serve all our guests going forward. Upon investigating your concern, we have found that your memorandum title was issued on 2/28/24 and our dealership purchased your plates for the inconveniences you experienced.

I would ride a bicycle full time if buying and servicing a car from this dealer was my only transportation option. I had a wheel vibration since new. The first time, I brought it in and had them rebalance the wheels. Turns out the rear tires were way out of balance. From the factory! The service guy said it was common and that Honda mounted tires cold, and that was the issue. What **. I brought it back. Upon entry into the service lane, the alignment machine spotted that one wheel was significantly out of alignment. One of the service lane techs said one of the tires was cupping from the alignment issue. They aligned the car and balanced all four. Turns out on visit #1, they added weights to the wheels without removing the original weights. What? No wonder I had a vibration. The third and final time, I brought it back. The alignment machine spotted the same wheel was out of alignment. After an hour and a half, the lead tech and I went for a drive. It seemed fine but I was still skeptical. The tech admitted that the machine, while a revenue maker, was not accurate and he didn’t trust it. He said he didn't see any cupping of any of the tires. He said they rebalanced all four however, only two of the dirty wheels had any disturbed dirt. They didn’t look at all four. What? This product has lost the reputation of quality that it once had and this service department has lost their grasp on both truth and customer service. The next weekend, after four months of owning this Honda, I bought a new Subaru. This dealership experience was bad enough to make me never buy another car or motorcycle from this brand. The BRAND. Let that sink in. The best, highest quality person (or object) at that location is a kind, customer centric lady named, *****. *****, if you’re reading this, you’re on the wrong bus. There’s a better place out there for you.

We are sorry to learn you feel this way and appreciate your honest feedback. Our service manager, *** ****** has attempted to contact you to have a dialogue regarding your experience and concerns. Please return ***'s call at ###-###-#### so he may address this matter with you. Thank you.

Purchased a Kia Soul from this place in June of 2022. It's having engine error codes, so I had it diagnosed by Caughlin Kia. Germain Honda has registered the car as haaving over 800,000 miles on this car, so Caughlin Kia had difficulty registering it for service (actual odometer at 91K miles). Come to find out that the carfax provided at purchase was inaccurate at best. No engine oil change were done between 31,000 miles and 85,000 miles according to Caughlin Kia. The car needs a new engine due to it on its way out. What else could they have possibly falsified or lied about this car? Now I am out of a car.

We are sorry to learn you are not pleased with the pre-owned vehicle you purchased from us in June of 2022. At the time of your purchase, the KIA Soul had 89,711 miles on it, which is what we entered for the title transfer. Our service of the vehicle listed 89,701 miles, which was what we reported to Carfax. At no point did we claim the vehicle had over 800,000 miles on it. As for our dealership’s service, we performed an oil change, repaired a tire, and replaced a bulb. According to the Carfax, the vehicle received “maintenance” six instances prior to 30k miles. As for post-30k miles: 31,485 miles at Crown Motor Cars 36,419 miles at Crown Motor Cars 40,170 miles at Crown Motor Cars 75,067 miles at Crown Chrysler Jeep Dodge RAM 76,883 miles at Coughlin KIA of Dublin 83,853 miles at Coughlin KIA of Dublin 85,530 miles at Celebration KIA 89,701 miles at Germain Honda of Dublin As for the gap between the 40k mile service and the 75k mile service, that does not mean the vehicle was not serviced for 35k miles. A car would likely die if it went that long without an oil change. And it would certainly be a problem that would need to be addressed by any of the four dealerships that looked at the car between 75k miles and 89k miles. Not all dealerships report to Carfax or maintenance may have been performed by the owner. Either way, a lack of a report on the Carfax does not mean the vehicle was not serviced. Lastly, regardless of the vehicle’s previous service history prior to our owning it, we cannot be held responsible for the condition of a car more than a year after we sell it.

Terrible service. Poor communication. Dishonest. Don't inspect the part or area of the car requested. They say another expensive part is the issue and lead you to believe it is in the area they are supposed to be inspecting when it is in a completely different area of the car. When They replaced it they say the car runs as it should when it continues to repeatedly stall out. They do not respond to phone messages or texts during or after their service. They are dishonest everything in writing up the service request, including saying my car was towed, when I drove it in and they knew that, and commenting on on starting issues, without noting that this issue had been resolved. She did say that the starter was replaced and the car is stalling at red lights now. I was VERY specific what the problem was and what I wanted them to look at and why. They NEVER even looked at the starter wires which are under the manifold cover near the bottom of the car. I recently discovered that the $300 "intake boot" is nowhere near the starter, but on the top, right of the engine. They were totally working in the wrong part of my car. And, their repair did not fix the problem. I called, left a voicemail, sent texts and chatted when I arrived home as my car stalled multiple times on the drive home. I have not received any response. And since I do change my own air filter and $300 part they replaced attaches to the air filter and costs $15 on Amazon, I would have replaced this myself if they had been honest about its location in my car as it is an easily accessible part. Literally, they did not do the job I took my car in for as they didn't check the starter wiring. They were not even working in the right area of my car. And, their $300 "intake boot" did not correct the problem. Furthermore, I was inconvenience for three days that they had my car because after the tech had looked at my car, the Service Advisor failed to text me as promised. I had to just call until I caught her.

We sincerely apologize for your experience and any inconvenience we may have caused. We have attempted to contact you to bring your vehicle back in for a further diagnostic. Please reach out to our Service Manager, Ryan Kennedy at 614-789-0165 so we may address this matter immediately for you.

***** ***** was a great help in buying my first car. He was professional, personable and helpful. Did not feel pressured into buying and seemed to have my best interest in mind. Helped me get a good deal and talked through all my options. Would highly recommend!

Thank you for your business and kind recommendation. We are overjoyed to know that James took excellent care of you and helped you to find the perfect car and deal while providing a pressure-free experience. Please let us know if you need anything further. Best Regards, Rich Newsome General Manager