Business ProfileforVaughan Group, Ltd.

I currently rent from the complex in Florida and I have been trying to get my AC unit repaired for over a month now. I try to be professional and kind to the staff. The condenser unit for my air-conditioning outside turns on and clicks off every 5 seconds, the inside is working fine. I have attached videos and provided specific details via email to the leasing office for work orders only for my emails to go ignored and then given attitude and unprofessional responses when I confronted them about entering my unit without notice. I was told their "electronic log" prevents them from entering units without it being recorded and they can not just enter at will. I have proof that shows they entered without notice because my dog was locked in the bedroom without food/water or proper air flow for who knows how long. The leasing office is so unprofessional and claims there is nothing wrong with the AC and it's working fine but they are not listening to what I sent and explained to them. I attempted to reach out to the main company VGL Vaughn and was unable to get ahold of anyone. I have severe asthma and a dog in my unit and with the Florida summer coming, it's unacceptable for the AC to be "working as intended" while outside is 90-100 degrees and inside can easily be 75+ and humid with the air feeling damp with little to no relief. All the while the AC is running 24/7 with no relief. The window unit they let me use while replacing the original unit, less than a year ago, was also full of mold. The solution I received from maintenance was to lower the thermostat to 68. That did nothing. I have everything documented via email and would love to show the main company how unprofessional their staff can be to their residents. Especially when confronted. I understand maintance wants to help me, but my dog shouldn't be made to suffer. If able, I would rather call an HVAC pro myself and have it resolved. I do not want any more issues with the office as I do enjoy living here.