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Find a Location

XPO Logistics dba Intermodal has 1 locations, listed below.

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    Business ProfileforXPO Logistics dba Intermodal

    Railroad Freight

    Additional business information

    Additional Info:
    According to the firm's website and calls to our office, individuals have received a fraudulent lottery notice from a company in Canada with a check claiming to be payable by Pacer Global Logistics. Consumers should note that the check and sweepstakes are fraudulent. The check was not authorized by Pacer Global Logistics and will not be paid. The BBB offers the following general advice tip on Foreign Lottery Scams:Is My Lottery Check Real? The check looks real, but it's not. Do not deposit it. No one in our BBB files has ever won a foreign lottery. Yet we're receiving more calls every day from people saying they've gotten a check proving they are winners. Here's the scam:You get a fake check and deposit it into your personal bank account. Then you make a withdrawal and wire the cash to Canada or overseas to pay the prize fees. It will be weeks before your bank learns the check is fraudulent. And when they do, they will come back on you. This is because you were in a better position than they were to know whether it was safe to cash the check. According to the American Bankers Association when a bank teller says "a check has cleared", it only means the hold time is over and you have access to the funds. It does not mean the check is "good". Bottom line, you will owe the bank for the money withdrawn against the fake check. The wiring service will not issue you a refund even in these situations. If you have received such a check you may also wish to contact the following agencies:National Fraud Information Center at www.fraud.org or call 1-800-876-7060U.S. Secret Service, Financial Crimes Div., 1800 G St. NW, Room 942, Washington D.C., 20223For Canadian promotions, call Phonebusters at 1-888-495-8501
    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers intermodal marketing operations, also referred to as rail brokerage.

    Products & Services

    logistics 

    Business Details

    Location of This Business
    5165 Emerald Pkwy Ste 300, Dublin, OH 43017-1063
    BBB File Opened:
    6/26/1991
    Years in Business:
    45
    Business Started:
    1/1/1979
    Alternate Business Name
    • Pacer International, Inc
    • Intermodal (DBA)
    • Pacer Transportation Solutions
    Business Management
    • Ms. Brenda Shepherd, Vice President
    • Mr. Mike Mowery, Director of Administration
    • Mr. Bradley Jacobs, Chairperson/CEO
    • Mr. Paul Smith, President
    • Mr. Andrew DiLuciano, Controller
    • Mr. Donald Ingersoll, Vice President
    • Ms. Marlena Booth, Director of Human Resources
    Contact Information

    Principal

    • Mr. Bradley Jacobs, Chairperson/CEO
    • Ms. Marlena Booth, Director of Human Resources

    Customer Contact

    • Ms. Brenda Shepherd, Vice President
    • Mr. Mike Mowery, Director of Administration
    • Mr. Paul Smith, President
    • Mr. Andrew DiLuciano, Controller
    • Mr. Donald Ingersoll, Vice President
    • Ms. Marlena Booth, Director of Human Resources
    Additional Contact Information

    Fax Numbers

    • (614) 923-1997
      Primary Fax

    Phone Numbers

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/04/2022

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I purchased a Bespoke fridge through Samsungs website. They offer free delivery and setup from a 3rd party logistics company. It was XPO. Told by XPO text message I would be receiving a 30 minute call ahead on Saturday the 24th of September with my delivery window being 1:30-4:30 that day. I had started to pull out of my driveway around 11:30 am , at the same time a large truck stopped blocking my driveway. I parked attempting to speak with the driver, passanger jumped out with a extremely poor attitude right away. When expressing that I wasn’t given a heads up and it’s almost 2 hours early I’m not able to stay. Passanger throws up his hands and stated “we can just take it back and you can reschedule “ driver was respectful and offered to go to another delivery close by, even called me from personal phone to make sure we could connect afterwards. We had already been a week without a refrigerator so desperately needed this delivery! Never received any call, email, nothing. Nobody came back. Monday morning I immediately started calling not only XPO but Samsung as well, XPO is a call center that couldn’t reach a response from the local XPO hub where the refrigerator is still currently sitting. I’ve made NUMEROUS attempts to resolve this. As currently still without a refrigerator that was paid for and not delivered. I even offered to go pick it up myself but Samsung has XPO under contract. Please help

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB of Central Ohio

    BBB Reports On

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