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Business ProfileforThe Wendy's Company Headquarters & Corporately Owned Locations
Current Alerts For This Business
On October 16, 2022, BBB identified a pattern of complaint after a file review was completed using complaints and customer reviews in our file between March 1, 2022 to September 30, 2022 from customers with whom the business had a marketplace interaction or relationship.
Their communications allege:
1. Failure to refund orders received through the Wendy's App. Customers state they do not receive order or order is incorrect and they are unable to obtain refund.
2. Failure to address customer's concerns/problems through BBB. Wendy's is nonresponsive to customer's complaints filed with BBB.
3. Failure to address customer's concerns/problems through Wendy's customer support via email, chat or phone calls in a timely fashion or at all. Customers state when trying to contact Wendy's support in any way, they cannot reach customer service representatives, or wait for three hours or longer to do so.
As of October 31, 2022, the business has failed to respond. BBB attempted contact with the business concerning the pattern of complaint still being present on January 22, 2023, April 18, 2023, and March 18, 2024.
While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated in April 18, 2023 that it will not accept or respond to complaints forwarded by BBB. Please see response from business:
"We are not interested in addressing issues raised on a platform not supported by our organization. "
Additional business information
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 1 Dave Thomas Blvd, Dublin, OH 43017-5452
- BBB File Opened:
- 2/4/1973
- Years in Business:
- 54
- Business Started:
- 11/1/1969
- Date of New Ownership:
- 1/1/2008
- Type of Entity:
- Corporation
- Alternate Business Name
- Wendy’s Restaurants, LLC
- Wendy’s International, LLC,
- Quality Is Our Recipe, LLC
- Business Management
- Mr. Randy Morgret, Claims Manager
- Ms. Monica D. Bates, Claims Supervisor
- Ms. Rachel Mooney, Consumer Relations Coordinator
- Ms. Liliana Esposito Esquire, Chief Communications Officer
- Ms. Robin Maxwell
- Mr. Michael G Berner, Vice President - Corporate Securities, Counsel & Chief Compliance Officer & Assistant Secretary
- Mr. Gunther Plosch, CFO
- M. Coley O'Brien, Chief People Officer
- Mr. Kevin Vasconi, Chief Information Officer
- Heidi S Schauer, Vice President, Communications, Public Affairs, and Customer Care
- Ms. Kate Bentley
- Mr. Kirk Tanner, CEO
- Contact Information
Principal
- Ms. Robin Maxwell
Customer Contact
- Ms. Kate Bentley
- Additional Contact Information
Email Addresses
- Primary
Website Addresses
Customer Complaints
269 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
96 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Dionne R
07/12/2024
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