Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Grand of Dublin has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Grand of Dublin

      4500 John Shields Pkwy Dublin, OH 43017-2669

    • Grand of Dublin

      3248 Henderson Rd Columbus, OH 43220-7337

    Customer ReviewsforGrand of Dublin

    Retirement Homes
    Multi Location Business
    View Business profile
    View Business profile

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    3 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from windy p

      1 star

      07/29/2022

      This facility is understaffed, no training at all, very negligent/careless with my mother and I had her discharged 9 days after she was admitted there for rehab. So much happened with that week from giving my mom her morning meds at 2:00pm giving her dinner meds at 11:30p at night because they sent the nurse to another floor to work and she got behind, my mom would get herself to the bathroom because staff was unreliable. Not to mention a STNA took my moms oxygen off of her and put her in a wheelchair and took her to another area to get weighed. Also she woke up from a nap and her oxy was 77 because her hose was out of her machine. I had a BAD experience with the lead nurse not listening to my concerns about my mom while she was watching videos in her phone. The lead nurse gave my mom both fast & slow acting insulin without checking her blood sugars first and my moms sugars bottomed out at 9:30p that night and she broke out in a horrible sweat & called for the nurse. The ****** male ) who had been rude to her twice already walked in and said `what do you need` she told him that she needed the nurse and her sugars are to low he just replied` the nurse is doing her rounds she will be in and just left my mom lay there & did not go get the nurse. eventually they came in and gave her candy, orange juice to get her sugars up. They did not help her shower BUT put her in the shower on her 6th day there and said wash what you can and yell for me when you are done. Mind you my mom is 76 just had surgery on her knee due to being diagnosed w/septic joint. She needed help getting around & showering also therapy being there 9 days they worked with her in therapy twice. I feared that something was going to happen to her if I left her in there so I had her discharged & request PT at home thru Ohio Health. So her being there was pointless I would NEVER recommend this place to my worst enemy so please be cautious putting your loved one in this facility.

      Grand of Dublin Response

      08/19/2022

      Thank you for your message. The standards that we expect as an organization are taken very seriously and we always want to know when someones experience was less than excellent. Our staffing ratios are excellent at ***** patients per staff member per day which is aligned and often in excess of what other centers are able to consistently staff; In addition to direct care staff, nursing managers are on duty daily to enhance care being provided and especially to be available to family members if there are questions or concerns. I am the Administrator, but also an RN, dedicated to positive clinical and service outcomes for residents and families. I would be happy for the opportunity to personally review and discuss your experience. Please contact me at ************.
    • Review from Jerry G

      1 star

      07/03/2022

      On 9/10/21 my wife went to The Grand for skilled nursing care and physical therapy, 10 days after having back surgery. Transfer took place on a Friday afternoon. Although aware that she was coming they did not get all of her prescription meds in until more than a day later. A physical therapist did a brief evaluation and then informed us that they did not do therapy on weekends so they would be back to work with her on Monday. Furthermore, their wound care nurse did not work on weekends to inspect and change the dressing on her surgical incision. So, for two and a half days they did nothing more than attend to her basic needs of food, changing soiled diapers, and distributing meds when they finally got them in. Nurses were understaffed. A doctor did visit in the mornings but usually before the facility was open to visitors so family members miss these visits unless you get in early. My wife was exhibiting symptoms that concerned me including confusion at night, complaining of being hot, and her legs becoming weak. I missed the doctor on Sunday morning so was not able to discuss my concerns with him. I did bring my concerns to the attention of the nurses but Im not sure what if anything was communicated with the doctor. I arrived early Monday morning but the doctor did not make rounds at all that day. Physical therapists came to do therapy and my wifes legs were so weak that she could barely stand at the bedside. (Three days earlier at the hospital she had walked about 25 feet with assistance.) My concern was growing so I decided to stay the night to make sure I did not miss the doctor in the morning. Unfortunately, my wife passed away during the night, about three and a half days after arriving at The Grand and more than 40 hours since their doctor had last seen her. My opinion is that The Grands incompetent medical care bares the responsibility for her death. I would never ever recommend this facility to anyone needing care for a loved one.
    • Review from Linda B

      1 star

      01/13/2022

      My husband *** was admitted to hospital on 7/6/21 with back surgery on 7/8. During recovery he was eating, drinking, and beginning to walk with PT help and ******. He was sent to Grand at Dublin for rehab and skilled nursing on 7/15. Due to loss of appetite and drinking (quantities not documented), he soon became weak and lethargic after 2 days. Finally put on IV for fluids at my request. Due to unchanged Depends when I was not present, he developed C-diff and rashes down his thighs. On 7/23 he was asleep and coughing with flem accumulating in his mouth and I took concern to nurse who came in and partially cleared it, I finished the task. With history of pneumonia, worried about a relapse, I asked for chest xray. Did not learn until 7/26 that it showed he did have pneumonia and would start him on antibiotics. 7/28 AM I asked when he started the meds and was told it would begin that evening, 6 days after pneumonia chances/confirmed were first addressed. Then I insisted he be taken to hospital NOW. At hospital he was put on IV and antibiotics immediately. There was improvement by next day. 8/2 he had to have PeG tube inserted to give nutrition and meds, remaining in hospital for 12 days. In just 2 weeks at this facility, he went from eating, drinking, and starting to walk after major surgery at the hospital to not eating and great weight loss, dehydration needing IV's, not swallowing, completely lethargic, C-diff and pneumonia. In addition I received **** for $200 from The Grand and have recorded 12 times since 12/13 to reach billing, leaving messages without response. I want to warn others NOT TO ENTRUST LIVES OF LOVED ONES TO THE GRAND OF DUBLIN.

      Grand of Dublin Response

      01/28/2022

      Dear *****************,I apologize you had a negative experience. The Director of Nursing and I are new in the last few months so, I don't believe we had a chance to meet you. Please let us know of a time we can meet (phone or in-person) to review your concerns. I have confirmed our *************** Manager spoke with you and resolved the billing issue. The amount referenced, will be removed from your account.Sincerely,*************************, RN, LNHA

      Grand of Dublin Response

      01/28/2022

      Dear *****************,I apologize you had a negative experience. The Director of Nursing and I are new in the last few months so, I don't believe we had a chance to meet you. Please let us know of a time we can meet (phone or in-person) to review your concerns. I have confirmed our *************** Manager spoke with you and resolved the billing issue. The amount referenced, will be removed from your account.Sincerely,*************************, RN, LNHA

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.