Business ProfileforGoldfish Swim School

My daughter has developed more anxiety with swimming after attending Goldfish Swim School. The establishment continues to charge monthly fees and hold strictly to their 30 day cancellation policy regardless of how the child feels or if they've had a terrible experience. The classes are scheduled for 30 minutes, however, the actual lesson time is only 24 minutes and shared with 3-4 other swimmers. 5-6 mins is deducted to brief parents on child's progress afterwards. Within 4 minutes of briefing from the instructors, the children will share 20 mins of water time, which averages 5 min true practice for each swimmer. My daughter who is very afraid of learning to swim, had finally mustered up courage to take swim classes. On the second lesson, her head sunk under water, that started to give her anxiety about her classes. On her 3rd visit she witnessed the instructor speaking harshly with an 8 year old swimmer that was crying during the lesson. She began to get nervous about her lessons and refused to go back. I spoke with Goldfish and they offered to change instructor to try to make things right. At this lesson, her head sunk under again. Afterwards, my daughter explained she's just not comfortable with how they teach, the lessons move too fast and doesn't give her enough chance to learn and understand before they start practicing in the water. Inhaling the water is terrifying for her and she refuses to continue. Goldfish promised they'd make things right, but they still charged us a full month plus the one week that we did not use. That's $160 I'm forced to pay after they've failed to help ease my daughter's fear of the water and added to her anxiety and fear. In fact, they failed in their promise/advertisement to help a child feel at ease in the water I later learned from a friend that her daughter had a bad experience at Goldfish. This establishment is not sincere and compassionate with the handling of youths. I do not recommend.