11 Customer Reviews
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Review from Dale M
5 stars05/29/2024
Platinum Restoration was INCREDIBLE. I was so happy I got to work with these very professional people who work for them. They always kept me informed with the answers to my questions. I pray I will never need repair work done again, due to a storm. But if I do, Platinum restoration will be my 1st call.Review from Ann W
5 stars01/25/2024
Platinum Restoration was absolutely amazing to work with! They hung in there with me for 3 years until I settled my suit with Universal Windows Direct. I had one room that needed to be restored - not a major project except to me. Travis updated my estimate a few times as the cost of materials and labor went up. Then we were finally able to start working on the room. I worked with Travis to schedule the clean up (remediation) and once that was scheduled Kevin got his team in and Mike was polite and explained everything they were doing. They did it quickly and cleaned up nicely. Two very nice, polite young men. They then got started putting the room back together quickly. Larry, my job manager, gave me suggestions on where to pick the paneling/planks for the walls. He is also very knowledgeable with decorating as well and gave me some great suggestions on how to finish off the room. Ruben was the first to come in and insulate the room. He work extremely hard and did a great job. He was very polite, friendly, and outgoing. Henry and Nick put up the planks, mudded the drywall and shortened a very awkward, stubborn mantel. These guys again were super friendly, very polite, very efficient, and did an excellent job. Nick finished up the job by finishing up the drywall and painting it. I was very comfortable coming and going from my house when I had appointment and spending a good part of a couple days upstairs in my room because I was sick. My room looks AWESOME! I am so excited to have family and friends over to a room that is now completed and looks so great. It has only taken 3 years and Platinum Restoration has been there the whole way. I can't thank them enough.Review from Mary K
5 stars02/25/2023
When my refrigerator water line sprung a link and damaged my lower level ceiling, walls and flooring, my insurance company recommended 3 firms to repair the damage. I chose Platinum Restoration to do the repairs. From the start, I felt comfortable discussing with Travis that my repairs would be well done, professionally and on schedule. I was not disappointed. The crew that arrived (Bill, Christian, Nick, Chris) were friendly and got to work quickly. They moved heavy furniture, then did an excellent job disassembling the damaged areas, matching the pattern and painting the ceiling, installing new flooring, replacing drywall, repainting the walls, and restoring the furniture to its proper place and cleaning up. All this was completed in 7 work days - much sooner than I expected. I give them my highest recommendation and would choose them again for any repair work or construction.
Platinum Restoration Contractors, Inc. Response
02/27/2023
Mary, Thank you very much for your wonderful review! I am so happy to hear that our team wowed you with their professionalism, skill and speed of your repairs. We always strive for excellence and I see that our team did not disappoint! I will be pleased to pass on your compliments to men!Review from Cornelius J
5 stars02/06/2023
Ruben did a fantastic job removing water damaged drywall and painting afterwards. Absolute pleasure to talk to and work with.Platinum Restoration Contractors, Inc. Response
02/07/2023
Mr. *******, Thank you for your 5-Star review! We are happy you were pleased with the services provided! I will let Ruben know how happy you were with his work!Review from Tom and Sue G
5 stars01/03/2023
Thank you Platinum for the super quick response. The day after this past Christmas, 2022, we had two frozen water pipes burst. A hot water pipe in the kitchen and a cold water pipe in the back bathroom. Our plumber dropped what he was doing to make the repairs and our insurance agent sent four super heroes (not wearing capes, btw) from Platinum to the rescue.Larry, Lydell, Henry, and Josh sprung into action with fans and dehumidifiers and, after re-arranging a bunch of stuff in the attic, put the equipment in position to dry up the affected areas to prevent mold from forming. The guys were as respectful as could be, and explained in detail exactly what they were doing and why. My wife and I are perfectly comfortable having these guys come into our home and get the job done. We couldn't have asked for or expected any better service. In Fairview Park, OhioPlatinum Restoration Contractors, Inc. Response
02/07/2023
Tom and Sue, Thank you for your 5-Star review! We can't be happier to know that our crew did such a great job taking care of you in your time of need! I will let all of them know how happy you are with their services!Review from Kaylyn M
5 stars08/29/2022
Definitely recommend! Great service from start to finish. Amazing staff. As soon as I called, they made it happen for me! Couldn't of asked for a better experience!Platinum Restoration Contractors, Inc. Response
08/31/2022
Thank you Kaylyn. We appreciate your positive feedback and recommendation. We are so happy that we were able to help you in your time of need. Thank you for Trusting Platinum Restoration with your water damage.Review from Dennis and Debbie R
5 stars08/10/2022
Incredible! We called Platinum Restoration to help us handle a disaster......first floor toilet pipe broken and flooding the basement. Time was of the essence since we had to turn off the water in the whole house. Platinum Restoration was very quick to respond. Service rep was competent, cordial and very informative. All around professional experience. We were able to get the water back on, professional cleaning, drying and repair to the damages and removal of debris all in one day. I'd use them again for sure. They brought calm to our disaster. Thank you Platinum Restoration!!Platinum Restoration Contractors, Inc. Response
08/31/2022
Thank you Dennis and Debbie, for your positive feedback. Our Team greatly appreciates it and we are so happy to hear that we were able to help you in your time of need. Thank you for Trusting Platinum Restoration to handle your water damage.Review from Gary J
5 stars06/26/2022
Great experience with Platinum Restoration on our basement rehab after sewer backup. Work involved old tile takeup, new tile installation, drywall and painting. Nick and Henry did a great job as well as project manager Larry B******, they were all very professional. We'd use this company again in a heartbeat. We were very pleased. **** *** ***** ****** ****** ****Platinum Restoration Contractors, Inc. Response
06/27/2022
Gary and Wendy, Thank you for your wonderful 5-STAR review! We are so pleased you were completely satisfied with our services and customer service - we will pass on these kind words to our team as well. Thank you again for choosing and recommending Platinum Restoration!Review from Alan W
5 stars03/10/2022
Thanks to Platinum Restoration for completing the repairs on our warehouse after a large tree crashed onto the roof during a wind storm. The process took longer than I would have liked but I don’t think Platinum was to blame for much of that. With the amount of damage we sustained and all the supply chain issues, most of the timing makes sense. I was in contact with Tim and Ray on a daily bases, even if there was nothing to report. Thanks guys for picking up the phone so often. It does seem to happen much these days. All the work is now complete and we are happy to get back to business as usual.Platinum Restoration Contractors, Inc. Response
03/15/2022
Alan, thank you so much for your 5-STAR review! We are pleased to hear you are happy with our services and we thank you for your understanding of the delays. Thank you again for choosing and recommending Platinum Restoration!Review from Chris W
5 stars02/03/2022
Platinum Restoration was wonderful to work with. We would recommend them highly. Ray was in touch with us throughout the process of cleaning, restoration and rebuilding of our garage (and home interior) from our garage fire. Platinum stands behind their work, they are ethical, and care about their customers and the end result . Thank you thank you! Highly recommend. ***** *** *** *Platinum Restoration Contractors, Inc. Response
03/15/2022
Chris and Tom, thank you for your 5-STAR review! We are happy to hear that you are pleased with our work and that we were able to help you in your time of need after your garage fire. Thank you again for choosing and recommending Platinum Restoration!
Customer Review Rating
4.64/5stars
Average of 11 Customer Reviews
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