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Find a Location

Professional Touch has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforProfessional Touch

    Remodeling

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    22CV206957 STATE OF OHIO V/S PRO TOUCH REMODELING & CONSTRUCTION, LLC
    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On February 16th, 2023 a judgement was filed against the business in the Lorain County Court of Common Pleas. The judgement is in regards to allegations that the business is in violation of the Consumer Sales Practices Act, and orders the business and principal David Morgan to pay consumer damages in the amount of $50,080 and civil penalties in the amount of $50,000, and are permanently enjoined from engaging in further acts and practices until they have satisfied all liabilities and obligations connected to the case.

    BBB reports on known government actions involving business’ marketplace conduct.

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    161 Yorkshire Ct, Elyria, OH 44035-4137
    BBB File Opened:
    10/21/2020
    Years in Business:
    5
    Business Started:
    12/1/2018
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Pro Touch Remodeling
    Business Management
    • Dave Morgan, Owner
    Contact Information

    Principal

    • Dave Morgan, Owner

    Customer Contact

    • Dave Morgan, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring construction and remodeling services you can trust

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/27/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I gave the owner of Pro Touch Remodeling & Construction $650 up front July 9th, 2022, to take out 2 skylights because one was leaking. They came out on July 15th, 2022, they took skylights out and put wood and shingles on the roof in the backside of my house. Inside they filled in the space with drywall. I contacted him on July 20th, 2022, where the replaced drywall inside my house was leaking. He came out on July 21st and put white stuff like caulking under some shingles on roof that he said was sticking up. I thought he fixed the problem, so I paid him the other $650 owed him on July 22nd, 2022. The total for the repair was $1,300.00. Then on August 3rd, 2022, another leak occurred over my sink by a light fixture. I contacted him about this on the same day as this issue happened. He texted me he would send out someone the next day. No one showed up. Then I contacted him on August 5th,9th and again on the 25th. No answer at all. Then I reached out to ******* Builders to take a look at my problem so I could get it repaired. They told me they seen little holes in my roof where it was repaired previously. The shingles replaced was not secured properly and the wood replaced on one side was very thin and moved when stepped on. ******* company told me that the job I had done needs to be completely redone because it was not done properly. I do not have the funds right now to replace the work that needs to be done. They put roofing cover over my roof where it is leaking so it doesn't leak in the house until I can get it fixed. I would like to get my money back so I can get my repair fixed properly.

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB Serving Greater Cleveland

    BBB Reports On

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