ComplaintsforHeaths Tree Service LLC
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Complaint Details
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Initial Complaint
11/29/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This is regarding my elderly mother in-law’s issue with company-she contracted and paid Heath S******** upfront in October to remove, grind, and clean up a front yard tree. After a few weeks of not getting the stump cleanup up done she contacted the business and got circular responses to when it would be finished. Early November after no result she tried to contact again and began cleaning up herself after calling for a refund on the stump cleanup when we visited her. I called Heath S******** on 11/10/21 and he confirmed he had spoken with her and that he would refund her the money for grinding removal- he said “when I am in the area”. I asked him for specific timing of this and didn’t get an answer. I asked him to mail the refund to her and he said he doesn’t even know her address-I offered to give it to him while on phone and he got belligerent and said he would return next time in area. I asked when that would be and would it be within 2 weeks and he said yes. To date no refund of the money already paid for work not performed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.