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          Airmax Heating & Cooling, LLC has 1 locations, listed below.

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            Business ProfileAirmax Heating & Cooling, LLC

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            166 Humphries Dr

            Ste A

            Etna, OH 43068-6817

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            Email this Business
            (614) 795-8761

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            Customer Reviews

            1.57/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/2012

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            heating, ventilating, and air conditioning service

            Products & Services

            service of all HVAC products

            Business Details

            Location of This Business
            166 Humphries Dr Ste A, Etna, OH 43068-6817
            Email this Business
            BBB File Opened:
            12/11/2012
            Years in Business:
            13
            Business Started:
            3/24/2011
            Accredited Since:
            12/1/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Business Management
            • Mr. Robert Starett, Owner
            • Ms. Jenna Starett, Office Manager
            • Ms. Dawnetta Starett, Co-Owner
            • Mr. Mike Norman, Director of Marketing
            Contact Information

            Principal

            • Mr. Robert Starett, Owner
            • Ms. Dawnetta Starett, Co-Owner
            • Mr. Mike Norman, Director of Marketing

            Customer Contact

            • Mr. Robert Starett, Owner
            • Mr. Mike Norman, Director of Marketing
            Additional Contact Information

            Fax Numbers

            • (740) 927-2328
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            02/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Airmax heating and cooling was contracted out by ******** **** ****** Warranty Company to service our furnace which was not putting out heat. When they tested the system it was written as “bad transformer” the two companies then failed to have urgency in getting us heat again every with temperatures outside dropping to single digits and below 0 with winds. We contracted an independent company who then found that it was a bad fuse not the transformer and Airmax had crossed the wiring in the transformer either when testing it or putting it back together which in result dried the entire low voltage system in the unit. This resulted in the entire electrical system having to be replaced at a cost of $1500 and resulted in myself having to be off work for a total of 26 hours with a loss of money of $850. The company was only concerned in if we still need the service completed. Did not offer any resolution and nor did the warranty company.
            Read More

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Tiffany C

            06/01/2024

            Beware of this company if the home warranty company sends them out. Jason, who seemed knowledgeable, was sent to our home on 4/30 through ******** **** ******, but works for Airmax Heating and Cooling. After his assessment, he pretty much let me know we needed a new system due to wear and tear, and told me he was for us. However, he also stated ******** **** ****** doesn’t like to replace systems. This confused me because it’s in their contracts to do so if it’s wear and tear. He stated he has seen people get lawyers and his favorite time was an influencer blasting them to her thousands of followers to get any type of system replaced. Well that’s not the kicker. The kicker is, instead of this man being honest and writing the assessment up exactly how he found it and how he explained to me, he finally submitted his report a week after (5/8) being at our home only to say that our system was under capacity. A 2.5 coil with a 3 ton condenser. All lies!!! What is wrong with these companies playing with hard working Americans money?!?! I immediately had reputable companies come out the same day I got the report because I knew Jason was a liar. The pictures are the assessments of those companies. Airmax conspired with ******** **** ****** and they came up with a lie to not fix our system. Oh, don’t worry Airmax, I will review *** also and the fight is on people!!! I was told by several different contractors this is what happens when people don’t fight back. These home warranty companies will try to get out of replacing your system even though they have this in their contracts. But who would have thought the contractors would also be in on it and lie?!?! I wouldn’t recommend either one of these companies for a warranty or home repair needs.

            Airmax Heating & Cooling, LLC Response

            06/03/2024

            I am sorry to hear you had a bad experience with your home warranties decision. Our job is to supply the home warranty with detailed diagnosis and submit findings. Your home warranty is deciding factor of approval or not we do not have access to your policy.
            Read 6 More Customer Reviews

            Local BBB

            BBB of Central Ohio

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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