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Umstead Construction Company has 1 locations, listed below.

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    Business ProfileforUmstead Construction Company

    Construction Services

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    19331 Pasnow Avenue, Euclid, OH 44119
    BBB File Opened:
    6/28/2011

    Industry Tip

    BBB Tip: Hiring construction and remodeling services you can trust

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/15/2021

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Date:12/3/21 Amount paid:$750.00 deposit I cancelled a plumbing job and my money was never returned. Robert left my house at 11:00am after receiving the check for $750.00. He said "I'll be back", hours had gone by and so I tried texting him at 1:50pm, "Do you wanna try this again another day?, no response, I texted again at 2:23pm, "We have to do this another day." I called him and no answer, and then he finally called back at 2:30pm and said "I was out getting stuff.", I told him we'll have to reschedule because it was getting late, it was late to be starting work. I told him to pencil me in for Wednesday December 8th and if anything changes I will let him know. I texted Robert on December 7 "Hey Robert, I'm gonna have to cancel the plumbing job.", I got no response, I texted again at 7:40pm, "I never got a response back from you but I need you to send me my money back." Robert replied back at 10:21pm "I apologize I didn't get back to you I was working do you want to reschedule for a different day.", I replied back at 10:46pm "No, I'm not gonna be able to do it right now, right isn't a good time." Robert replied back at 11:01pm, "ok". After these texts, I tried contacting Robert numerous times and also spoke to him on the phone on 12/10/21, He told me that he was getting the money together and he'll have the money back to me in about 2 weeks because the bank on gave him part of the money. That is a lie, Robert left my house on 12/3/21 and went to cash the check. I will attach pictures of screen shots of evidence.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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