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Find a Location

Fairborn Animal Hospital has 1 locations, listed below.

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    Business ProfileforFairborn Animal Hospital

    Animal Hospitals

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2116 Park Hills Dr, Fairborn, OH 45324
    BBB File Opened:
    10/26/2005
    Business Management
    • Dr. Alice Sowders, Owner
    Contact Information

    Principal

    • Dr. Alice Sowders, Owner

    Customer Contact

    • Dr. Alice Sowders, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/14/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I just moved to Fairborn Ohio and was shopping for a new Vet for my dog when I called this hospital and requested a quote for the yearly required rabies, bordetella and yearly heartworm exam for the medical prescription I would need to order her trifexis. Although the pricing here in this state was quoted at about $150.00 (give or take a couple of dollars I was told on the phone) quite higher than I have ever had to pay before I was willing to do what I need to take care of her health. I was taken back when I got a call the day before when I got a call asking to bring in a stool sample but thought nothing of this since price was not mentioned and assumed was part of the package already quoted. Once the visit was over at the desk I was advised that I owed over $300.99 !! Totally shocked of course and unprepared I asked what was made to jump to such a high amount and advised that this would include the Fecal testing and I asked if this was necessary the young lady replied that no and that most clients request that this NOT be done but by this part of the conversation she had already applied payment to the TWO different CCard payments I had given so I asked if I could still get my prescription without this testing and she gave me instructions as to having the company I use to call and/or email/fax for the prescription to be filled. When I arrived home and had time to go over the details of what they were actually charging me for I did call and ask for a refund for the amount of the fecal testing that was not advised or quoted or necessary (since the visit was done on Sat I had to wait for Monday to call back) and they stated it was too late. Although I am disputing the exact amount of this test $78 I did request for them to fill the heartworm prescription as this is already paid for as stated in their receipt they NOW refuse my prescription because they are now trying to extort me for the extra testing they did not advise me on prior to my arrival.
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