Business ProfileforJungle Jim's International Market Inc.

My husband and I purchased ******** **** shrimp for $32.39 and Jumbo Alaskan King CR for $101.18 on 7/2/22 at 15:14:21 per the top of the receipt. The Jumbo Alaskan King CR was boiled for approx. 30 seconds that evening, and the ******** **** Shrimp was rinsed under cold water and placed on ice. Both products were extremely tough, and oddly extremely stringy. The Jumbo Alaskan King Cr was worse than the ******** **** Shrimp, but both were inedible and thrown in the garbage. I did however keep the receipt, and called and spoke to Barb and Mike to file the complaint. I was informed that because I did not keep the spoiled seafood to return, or the plastic bags that it was sold in, I would be unable to prove that I "was the one who purchased" the items. Even with the receipt that could connected to my credit card number used to pay for the items. I was also instructed by Mike that it was Jungle Jim's duty to "protect their assets" especially when I could have just picked up/or found the receipt, indicating that I would have no way to prove that it was I who purchased the spoiled seafood. I had always thought that this was the reason for the receipt, as proof of purchase? Barb (more so than Mike) went in to detail that because it was such a high amount, this was the an issue to prove that we actually purchased the items. According to Webster's Oxford edition, a receipt (noun) is the action of receiving something or the fact of it being received. I did explain to Barb that know that due to the high amount, and trouble it would cause that I would be happy with a store credit, and she agreed and stated she did not want me to be unhappy. But after my conversation with Mike, I am requesting a full refund. No store should expect (nor do they) have customers bring in expired/spoiled seafood or the wrapping it came in. My credit card/receipt attaches the purchased items to me. Receipt information: Trx: ** Term: ** Store # **** 15:15:57 Unacceptable.