ComplaintsforPinnacle Communities, Inc.
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Complaint Details
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Initial Complaint
02/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My apartment constantly smells like Marijuana due to other residents smoking it inside other apartments. I live on bottom floor and the smell travels through all vents its so bad it gives me headaches everyday.. I've walked into my apartment and been overwhelmed by Marijuana smells It smells like someone had been smoking in my apartment it is that strong..I've heard other complaints by other residents with children and elderly . There has to be some kind of rule about smoking Marijuana in the building. I honestly think a resident is growing and selling it out of apt. J . Due To shaded windows bright lights and a heavy amount of traffic on weekends in and out of the buildingBusiness response
02/15/2023
TO: ***** ******** ( ###-###-#### )
COMPANY: BBB
DATE:
02/15/23
CONCERNING:
Good Afternoon,
Letter ID ********
I received your letter concerning ***** ****, but there is not much I can comment on. I have not received any complaints is this regard from other residents. Furthermore, it is against the **** Landlord Tenant Law to just go barging into residents units, let alone doing drug tests. I can't even comment on if a resident has a medical exemption card for cannabis.The only thing I can say is that the heating and cooling systems are completely separate in each unit. There are no avenues for the duct work to cross each other as alleged.
The best way forward for ***** **** is for her to report the suspected criminal actions to the City of ******* police. We have no rights or jurisdiction in this matter.
Respectfully, Don H*****: Pinnacle Management
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.