ComplaintsforAuto Arena

• Initial Complaint

  07/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, this for a ****** **** 1- the only problem I had light septum’s of wheel bearing bad on one side and that was the only problem 2- breaks and rotors was already brand new on my car only 3 days old, no damaged or any problem , the car wasn’t in need to that, it was extra cost to charge on me, specially they must to take that off anyway, In order to get the wheel-bearings. I asked to show them the old one and compare to the new one before it was arrived, when the new one arrived, they wasn’t able to find the old one it was taken of the car 2 hours a go!!!! with wheels covers just gone no one able to find them, so they put new once and I paid 399.99 Any way that bearing Was failure the next day, usually this part fails under tow reason. 1-bad quality 2-bad installation. No other ways Witch they both!! I was surprised none certified there, my old rotors and pads, ! Plus the wheel covers, witch I was forced to buy new set for $80 auto-zone and I have to fix the car again my self.

  Business response

  07/11/2022

  Hello. Customer came in a March with a complain of noise in his front wheel. After diagnosing the problem. Tech found that his front right wheel bearing has failed and needed to be changed. As a result of the failure of the wheel bearing, the brakes and rotors has failed also. Customer was given the diagnosis results and advised with a cost estimate. Then he authorized the repair. A week later the bearing has failed , customer called and said that the noise came back again and he asked to have his old parts back. We ask Ed that the work is still under warranty and that he can bring his car back to be repaired again at no cost to him. He brought his car again the next day and we replaced his wheel bearing under warranty. We lifted for his to take his old parts and he didn’t. We have done our due diligence toward this repair and we did what is Wright for the customer. Customer still not happy. We offered to give partial refund and he refused.  

  Customer response

  07/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** ***********

  1 - My old rotors and wheel cover weren't found even though I called 45 minutes after I left the shop and was told it's there.
  
  2 - I was back to the shop only 3 days after the first visit. Then I was told that my old parts might have gone to the trash.
  
  3 - I was refused a refund of my money for the new brake pads and rotors that I decided not to have installed on my car and kept the old ones that were installed 3 days before.
  
  4 - I never called or asked again for a refund. The problem started after I decided to describe and write a review based on my experience in that shop. I did this less than 3 weeks ago.
  
  Here is where the problem starts. This business owner, instead of contacting me or even replying to that review, took that review to ******** to start a personal attack. I had no business or any personal conversation with this business owner related to that issue and transaction. I never asked for a refund after the manager talked to the business owner and rejected that request back in March. 
  
  On July 7, 2022, people surprised me with hatred, bullying, and discrimination in posts against me on ******** with my full name! This was started by this business owner, converting a business issue to a personal attack, and this is my concern! It was posted on his ******** page against me only because I wrote on this business’s ****** page about my bad experience in the shop.
  
  So to solve this problem, I only wish that the business owner delete that ******** post and apologize to me. My ****** review was a real review, not a fake as was claimed.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩