![](https://m.bbb.org/prod/ProfileImages/3020e0c8-1a20-48f0-b7f2-b888fb853803.png?tx=w_150)
ComplaintsforKids At Heart Child Care & Preschool Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My child attended Kid’s At Heart ChildCare center starting November of 2021. I initially started as an out of pocket pay customer with a pending Title 20 Application for assistance with payment with the childcare services through the Ohio Department Of Jobs and Family Services. I initially paid $45 for registration with the childcare and $400.00 for the first two weeks of attendance for my child. I was approved for the Title 20 program for only One month, to which the Title 20 Program back paid my $400.00 to me and I advised the childcare to credit the funds to my future co-pay balances. The childcare advised that I could Do that with no problem; All was great until I had an increase in my income and was removed from Title 20 per being over the income but the refund of the $400.00 I initially paid still stood. The Childcare Director Kelly **** and the personel below her, ***** ******** sought after me claiming that I still owed a $400.00 balance with the director even chasing me down the hall in front of other parents and children yelling “You owe us $400.00”… feeling embarrassed and confused I asked Kelly **** (The childcare director) to speak with her in her office. We stepped in her office, where she than began to accuse me once more of owing a balance and her being so certain that I need to pay now for my child to stay enrolled. I advised I would contact Ohio Department of jobs and family services to confirm their payment and if need be; my child’s father would pay the balance. I called ODJFS and they too confirmed that they had paid $400.00 and that my $400.00 balance had been refunded to the childcare. Once I let Kelly know that I had spoke to Title 20 they then acted as if they where unaware of the payment and confused. Although they apologized I still felt humiliated and embarrassed yet my child continued to attend the school as it was what was best for her per court proceedings and me needing childcare. Going forward, I was treated with distain.Business response
06/27/2022
We've reviewed ** ******** complaint, and came to the same findings. She wasn't shorted any tuition and all tuition was accounted for. When dealing with accounts that are approved for backdated payments from PFCC, it is our policy to leave charges on the account until payments from PFCC have been confirmed. ** ****** got to the information before we had done our cross checks for the payment period. Once we saw all payments were in fact in check, we took the balance off of her account. We also apologized profusely for thinking she still owed a balance when in fact we did not know, yet, that the balance had been paid by PFCC. As far as **. ******** claim * to unprofessionalism: we're known in the community for being a friendly, caring center with staff who are warm and welcoming. If at any point ** ****** felt differently, we sincerely apologize and hope for a path to clarity on this matter.Customer response
06/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
186 S Cleveland Massillon Rd
Fairlawn, OH 44333-3053
Business hours
Today,6:30 AM - 6:00 PM
MMonday | 6:30 AM - 6:00 PM |
---|---|
TTuesday | 6:30 AM - 6:00 PM |
WWednesday | 6:30 AM - 6:00 PM |
ThThursday | 6:30 AM - 6:00 PM |
FFriday | 6:30 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.