Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Zales Jewelers has 160 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileZales Jewelers

            Jewelry Stores
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Zale Jewelers began business in March 1924, in Wichita Falls, Texas and became an Accredited Business with the BBB Serving North Central Texas in 2015. 

            In 2014 Zale Jewelers was acquired and became a division of Signet Jewelers Ltd. headquartered in Akron, Ohio. In August 2018, Zale moved their administrative departments from Texas to the Signet headquarters location and continued their Accreditation with BBB|Akron in April 2019. 

            See all additional business information

            Contact Information

            375 Ghent Rd

            Fairlawn, OH 44333-4601

            Get Directions
            Visit Website
            (800) 311-5393

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.04/5

            Average of 97 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            589 complaints closed in last 3 years

            196 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/26/2019

            Years in Business: 100

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Zales Jewelers has 160 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              375 Ghent Rd, Fairlawn, OH 44333-4601
              BBB File Opened:
              9/27/2004
              Years in Business:
              100
              Business Started:
              3/29/1924
              Date of New Ownership:
              2/1/2014
              Business Incorporated:
              2/14/1986
              Accredited Since:
              4/26/2019
              Type of Entity:
              Corporation
              Alternate Business Name
              • Banter by Piercing Pagoda
              • Zales the Diamond Store
              Related Businesses
              Business Management
              • Mr. Neal Goldberg, President
              • Ms. Barb Gruse, Director of Customer Care
              • Ms. Virginia Drosos, President/CEO
              Contact Information

              Principal

              • Mr. Neal Goldberg, President
              • Ms. Barb Gruse, Director of Customer Care
              • Ms. Virginia Drosos, President/CEO

              Customer Contact

              • Ms. Barb Gruse, Director of Customer Care
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying and selling jewelry

              Customer Complaints

              590 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/30/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I had a distressing experience with Zales. They engaged in deceptive practices and failed to delete fraudulent debt as promised. I kindly request your help to rectify the matter and remove the negative credit item from my credit history. my ex-girlfriend opened a credit account with Zales in my name without my knowledge, incurring a $5,000 debt. I immediately reported the fraud and was assured by a representative that they would investigate and remove the debt if I paid in full. Despite paying, the negative credit item remains. Zales has been unresponsive. I turn to you for assistance in holding them accountable and ensuring the deletion of the credit item for my financial stability. Thank you for your prompt response and support.
              Read More
              Read 589 More Complaints

              Customer Reviews

              97 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Julie H

              07/19/2024

              My husband bought me a garnet **** for Christmas, 6 months ago and the prongs broke and the stone fell out already. C*** jewelry! We didnt buy the insurance because it was $100 on a $400 ****. We took it in the get it repaired and were told it would cost approx $340 to fix. Seriously?!?!!! Even though I loved the **** Im shocked the quality is terrible. No offer to assist us or rectify the situation when we complained. I didnt wear it rock climbing or anywhere rough that could cause it to break. Truly disappointed!!!

              Zales Jewelers Response

              07/22/2024

              Thank you for taking time to submit a review of our company. We
              apologize for your dissatisfaction. If you still need assistance, please
              contact us at **************
              or visit ************************************************* to send an email.
              Read 96 More Customer Reviews

              Local BBB

              BBB of Akron

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.