ComplaintsforZales Jewelers

• Initial Complaint

  06/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a distressing experience with Zales. They engaged in deceptive practices and failed to delete fraudulent debt as promised. I kindly request your help to rectify the matter and remove the negative credit item from my credit history. my ex-girlfriend opened a credit account with Zales in my name without my knowledge, incurring a $5,000 debt. I immediately reported the fraud and was assured by a representative that they would investigate and remove the debt if I paid in full. Despite paying, the negative credit item remains. Zales has been unresponsive. I turn to you for assistance in holding them accountable and ensuring the deletion of the credit item for my financial stability. Thank you for your prompt response and support.

  Business response

  07/05/2024

  July 5, 2024
  
  
  
  *******************************
  ****************************************************************************
  
  
  Re: Case # ********
  
  Dear *******************************,
  
  We appreciate the opportunity to respond to your concerns regarding your credit account. I am sorry to hear of your experience.
  
  Please be advised, your credit account is managed by a third-party financial institution; therefore, we do not have control of or access to your account.
  
  Any arrangements and agreements made would have been with your provider.
  
  For questions or concerns regarding your credit account, please contact the provider directly. Their contact information can be located on your Zales credit card or any of your monthly statements.
  
  I apologize for your experience and any inconvenience this has caused.
  
  
  Sincerely,
  
  *************************
  Specialist, **************************

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchase jewelry from Banter via online within 30 days the item broke. They have an exchange policy that an item can be exchanged in ************************************************** to go to a physical location to exchange. I went to the physical location, the Banter on ***********, Indpls, IN and they WILL NOT exchange. Called customer service again and spoke to a supervisor..they told me they spoke to the Mgr and to go back to store. Went back for second time..they still will not exchange it. The employees basically said they can not help me. I am out of money when the item is clearly within the 90 day period but they will NOT DO ANYTHING!

  Business response

  07/02/2024

  July 2, 2024
  
  
  *****************
  *******************
  ************, IN 46235
  
  
  Re: Case # ********
  
  Dear *****************,
  
  We appreciate the opportunity to respond to your concerns regarding your online order. I am very sorry to hear of your experience.
  
  I researched your concerns and see you worked with my associate ***** regarding your concerns. When the store was unable to assist you, she sent you a pre-paid *** return label to send your anklet back to us.
  
  I did speak with the store and was told by the manager that for reasons unknown, they are unable to process any returns or exchanges for orders purchased through Affirm. Our IT department is looking into this concern. She asked me to apologize to you on her behalf.
  
  I viewed your order and do not see a return for the anklet. You can use the per-paid return label to send the anklet back to us for a refund. The credit will be applied to your Affirm account.
  
  Please contact me directly with the *** tracking number. Because this is now outside of the 30-day return policy, I will need to alert our ecommerce team before it is received. I can be reached by email at:
  
  ********************************************************************************
  
  Please include reference number ******* in the subject line of your email.
  
  I apologize for your experience and the inconvenience this has caused.
  
  Sincerely,
  
  *************************
  Specialist, **************************

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband bought me a ring from Zales the Summer of 2012. At that time there was a lifetime warranty on the diamonds that was included with the purchase. Zales no longer offers this inclusive warranty and now warranties must be purchased. My husband has purchased me another anniversary ring since then from Zales. We take both rings in to be inspected a couple of times a year at the same time. Sometimes we are a month or two late but Zales would always do the inspection. Zales would pull everything up on their computers and just input the inspection info or info to send off for repairs. Both rings have been sent off for repairs for missing diamonds at various times over the past 10 years. I noticed the oldest ring I have (the one that was purchased in 2012 and the one we are having issues with), we were starting to get some push back from zales when we would bring it in for inspection. It seemed as though they were no longer able to pull the ring's warranty and history from their electronic database. The ring needed repairs in early 2023 for losing a diamond. Zales sent it off for the work but was hesitant about it stating they werent able to find the warranty on the ring in their system but we had our paperwork and they went ahead and sent it off. Zales repaired/replaced the diamond. We took both rings in for inspection in Oct of 2023. Then this past month May, the older ring lost a diamond and needed another repair so took it in with the newer ring to get the new one inspected. The newer ring they said prongs need tightened and sent it off. The old ring however was denied any repairs. First they couldn't find the warranty. We had our paperwork and showed it. Then they said they couldn't find the last inspection. Then they said we should have brought it in sooner for inspect and we were too late for the repair to be covered. Zales no longer wants to honor their old warranty. Again, they sent the newer ring off so only an issue with the old ring.

  Business response

  06/17/2024

  June 17, 2024
  
  
  
  ****** ********
  **** ******* ***.
  ********, ** *****
  
  
  Re: Case # ********
  
  
  Dear ****** ********,
  
  We appreciate the opportunity to respond to your concerns regarding your ring repair and warranty. I am very sorry to hear of your experience.
  
  I researched your concern but was unable to locate any purchases with the information you provided.
  
  I would like to look into your concerns but will need more information. To locate the purchase I will need the purchaser’s name and phone number as it appears on the receipt, an approximate date of the purchase and the store location where the ring was purchased (city, state, and mall name).
  
  It would be best if you could provide copies of your receipt and / or warranty paperwork for the ring.
  
  I can be reached directly by email at: ***********************************
  
  Please provide reference number ******* in the subject line of your email.
  
  I apologize for the inconvenience this has caused.
  
  Sincerely,
  
  ***** *******
  Specialist, Customer Connection Center

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 1st 2024 I visited your location store 1073.! Upon arrival I was complimented on my dress. I thanked the associate and went on to share why I was there. Which was to have a ring I bought in 2017 service. I gave my phone number to the person behind the counter. For what seemed like 15mins she said nothing to me. The next question was do you have your receipt. I stated yes at home ?? n my safe.She said our system are so old if you can believe that, we ask that you bring your receipt. Then someone else who was assisting asked where is your paperwork from your inspections? I said what paperwork are asking about…I was never given any paperwork on inspection.. I was told, make sure you have your ring inspected every six months because my diamond bond will become void… I further stated I was here in November and spent over 5k and no one share that about another that purchased. I pointed to the lady and stated another black lady like myself helped along with you. She stated staring me down in a very repulsive manner. I shared is there an issue. That just created an escalated to include the manager who accused me of my voice being increased. I advised I am not increasing my voice I’m perturbed about the fact that for the past 7year I had this ring, I was never asked by no one ever for a receipt or paperwork. My ring has been serviced in the Volusia county mall every 4-5 months. On my last service in ******* my ring cracked and lost 2 diamonds. The unprofessionalism I experienced was appalling to say the least. The manger was not well trained in how to deal with clients. I have never been to a zales with the teams shows their belly. Last I would say is today I get a call telling me I need to pay for my diamonds. What???? I will not pay.. I will however sue if need be. I will also be sure to shared the experience with my clients. That team needs coaching and investments in how you can grown the business. Rather than appear incapable of my further business.

  Business response

  07/01/2024

  July 1, 2024
  
  
  
  ******* ********
  *** ****** **.
  ********, ** *****
  
  
  Re: Case # ********
  
  
  Dear ******* ********,
  
  
  We appreciate the opportunity to respond to your concerns regarding your ring repair. I am very sorry to hear of your dissatisfaction.
  
  I researched your concerns and see your ring was brought to our store on June 1, 2024 to repair a break in the shank, and to set a melee diamond.
  
  Please note, instructions on how to utilize your Jewelry Protection Plan (JPP) does indicate you should bring your paperwork with you when visiting for a repair. This ensures the store has the proper warranty information and also lessens the time it takes to complete the repair paperwork.
  
  Although the repair of the shank and the materials and labor to set the diamond is covered under the JPP, the replacement diamond itself is covered under your Lifetime Diamond Commitment. The terms of the Diamond Commitment state you are required to have documented inspections every 6 months to maintain an active status.
  
  Our records indicate your last inspection for this ring was on September 30, 2023. For this reason, you will be responsible for the cost of the stone.
  
  I discussed your concerns with the store’s management team and was told you did approve the cost to set the diamond on June 14, 2024 and the work has been completed. Your repaired ring arrived at the store on June 25, 2024. They tried to contact you by phone but were unsuccessful so they sent you a text to let you know.
  
  If you have not already done so, please visit the store to pay for the diamond and pick up your ring. Once the repair is paid for, your Diamond Commitment will be updated and reinstated.
  
  I apologize for your dissatisfaction and the inconvenience this has caused.
  
  
  Sincerely,
  
  ***** *******
  Specialist, Customer Connection Center

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had my engagement/wedding ring for 10 years. My husband bought it from Zales and purchased the warranty on it. We have been taking every 6 months to be cleaned and inspected. On May 26, 2024 my husband dropped it off because it had one small diamond missing. He told them to adjust it a half size bigger as well since it was going to be shipped off. We received it back with 6 diamonds missing and it’s broken in two places. They said it’s not fixable due to chemical damage which is a lie. The company they sent it off to has completely butchered it. This was extremely sentimental to me since it’s the ring my husband proposed with and I have had for 10 years. I’m extremely upset because they have destroyed something very sentimental and could care less about making it right. I contacted customer support and am still waiting to hear back from them.

  Business response

  06/19/2024

  June 18, 2024
  
  
  ***** ******
  **** ** ******* ***.
  *******, ** *****
  
  
  Re: Case # ********
  
  
  Dear ***** ******,
  
  We appreciate the opportunity to respond to your concerns regarding your ring. I am very sorry to hear of your experience.
  
  I researched your concerns and see my associate ****** is actively working with your husband Logan regarding your concerns.
  
  Please note, our jewelers do not use any type of chemicals that would damage jewelry metals. This type of damage is normally associated with chlorine and chemicals used in pools and hot tubs or in some household cleaning solutions. We recommend you remove your jewelry before using a pool, hot tub or when using household cleaning solutions.
  
  According to ******’s case notes, we are replacing your ring and have also agreed to include your warranty with the exchange. A member of the store’s management team will contact you when your ring is ready for pick-up. It is my understanding your rings will need to be sent to the jeweler to unsolder your bands from your original ring and re-soldered to the replacement ring.
  
  If you need further assistance, please continue working with ****** as she is most familiar with your case and is happy to assist you.
  
  I apologize for your experience and the inconvenience this has caused.
  
  
  Sincerely,
  
  ***** *******
  Specialist, Customer Connection Center

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed an order on May 1 for a pair of earrings. I had arranged for the order to be sent to my brother's address. However due to an error on his part, the package was returned to the company. The company received it between May 13th and 14th. When I ******** messaged them to confirm receipt and inquire about a refund, I was told that it takes about 2 weeks to process it. I messaged again on May 31st and was told that the refund details would be sent. Finally I messaged again today to track the status of the refund and was told that it would take another 2 weeks. I had several other orders sent to that address and a few have been returned. However, I have received refunds for all the items that have been returned. I am not satisfied with the slow resolution to this matter.

  Business response

  06/14/2024

  June 14, 2024
  
  
  
  ********* *****
  *** ***** *** ****** ***** **
  ******* ** *****
  
  
  Re: Case # ********
  
  
  Dear ********* *****,
  
  We appreciate the opportunity to respond to your concerns regarding your online order. I am very sorry to hear of your experience.
  
  I researched your concerns and see your order was received back as you stated. Our records indicate your order was shipped from one of our stores and was delivered back to that store.
  
  The notes associated with your case indicate my associate ***** contacted the store and instructed them to process the return.
  
  Your order was updated as a return and a credit in the amount of $63.58 was applied to your original form of payment. Please note, we do not refund shipping charges.
  
  I apologize for the delay of your refund and the inconvenience this has caused.
  
  Sincerely,
  
  ***** *******
  Specialist, Customer Connection Center

  Customer response

  06/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order ************** was placed may 17th for 105.74$ I ordered 3 items as a gift. It was marked as delivered may 23rd. I did not receive my order. I contacted Banter customer service and they said they would investigate. They emailed me may 29th basically saying because a photo was attached to the delivery that there’s nothing they could do about it. They’re not even welling to open an investigation with ups for me. I tried doing it myself and I can’t because I’m not the shipper. This is very unprofessional and disheartening that they won’t help a customer. I am requesting a refund and will take my business else where. I have shopped with them multiple times in stores and never had any issues. I 100% regret shopping with the company online.

  Business response

  06/14/2024

  June 14, 2024
  
  
  
  *** ***
  **** * **** ***
  ********** ** *****
  
  
  Re: Case # ********
  
  
  Dear *** ***,
  
  We appreciate the opportunity to respond to your concerns regarding your online order. I am very sorry to hear of your experience.
  
  I researched your concerns and see your case was forwarded to our e-commerce department. An investigation with UPS would not be opened as they provided a picture of the delivery to your home. According to the case notes, you were provided a copy of the picture.
  
  Because the delivery has been confirmed, we are unable to refund or replace your order. If you feel your order was stolen from your home, we do suggest you file a police report.
  
  I apologize for your dissatisfaction and the inconvenience this has caused.
  
  Sincerely,
  
  ***** *******
  Specialist, Customer Connection Center

  Customer response

  06/17/2024

   I am rejecting this response because: UPS specifically told me to contact the seller to open a claim on my behalf so I can be reimbursed. The company is now refusing just because a photo was taking. A photo of a package being left outside is not a valid proof of delivery. I hate that this company thinks that. Regardless of the price my package should have had a signature required. (It’s jewelry) I will NEVER shop with them again in-store or online. Supposedly customer service , not giving customer service help. What a JOKE!
  
  
  

  Business response

  07/01/2024

  July 1, 2024
  
  
  
  *** ***
  **** * **** ***
  ********** ** *****
  
  
  Re: Case # ********
  
  
  Dear *** ***,
  
  We appreciate the opportunity to continue to respond to your concerns regarding your online order.
  
  I apologize for your continued dissatisfaction. When UPS delivers and there is no signature requirement, the drivers take the picture at the time of delivery. UPS considers this as proof of delivery and they will not open an investigation.
  
  Because the delivery has been confirmed, we are unable to refund or replace your order. If you feel your order was stolen from your home, we do suggest you file a police report.
  
  Once again, I apologize for your dissatisfaction and the inconvenience this has caused.
  
  Sincerely,
  
  ***** *******
  Specialist, Customer Connection Center

  Customer response

  07/01/2024

   I am rejecting this response because:
  
  That’s a lie because ups told me to have the sender open up a claim for me. I will never shop with this company again!

• Initial Complaint

  05/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have a negative account balance in my account for $834.39 for charges of $412.16 and $465.37 After I spoke with my bank, they stated that the charges are coming from Zales. my order number is #**************. I received two pairs of earrings from this order and was told that the other items were delayed, and I never received them. I have the bank statement that shows that Zales received $421.16 transaction ID#*********** and that was processed and cleared for the two pairs of earrings. Now on 05/13/24 transaction ID#*********** and 05/23/24 transaction ID#********** you all have taken money from the account somehow for the amount stated in the first line. This has caused my account to be negative and I received money from another company, that was taken because of this issue with Zales. I called in several times to try to have this issue corrected and the customer service representatives were confused like they didn't know what to do.

  Business response

  05/31/2024

  May 30, 2024
  
  
  
  ***************************
  *******************
  *******, ** 23847
  
  
  Re: Case # ********
  
  
  Dear ***************************,
  
  We appreciate the opportunity to respond to your concerns regarding your online order. I am very sorry to hear of your experience.
  
  I researched your concerns and see my associate ****** is working with you regarding your concerns.
  
  According to ******* case notes, you recently provided copies of your bank statements. Through her research she was able to confirm there were two debits for your order which occurred on January 30, 2024 and February 6, 2024. These dates align with the shipping of your items.
  
  Please contact your financial institution regarding the May adjustments on your account as they were not completed at Zales request.
  
  I apologize for your experience and the inconvenience this has caused.
  
  
  Sincerely,
  
  *************************
  Specialist, Customer Connection Center
  
  

  Customer response

  06/02/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  05/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  False reference pricing scheme! ZALES STORE ARE CROOKS…. I purchased a brand new out the showcase $12,000 “genuine” diamond ring 10/2022 along with warranty. After store sale discount and me trading in a previous purchased ring my balance to pay was $5003.55. Now, I’ve been getting cleanings and inspections but today my ring look as if sand is in the middle? So, I take it to get cleaned and serviced today and they told me the ring looks great now! To me it looks like a fake diamond! On my service receipt it shows my sale price as $5003 and trade is NOT eligible??? Serval told me my ring doesn’t look half of the original purchase price!! When I asked why does it show my sales price as $5003 the associate stated that’s what the ring is worth and not sure why is ineligible for trade in!! I am beyond pissed and need explanation from ZALES today!!

  Business response

  05/29/2024

  May 29, 2024
  
  
  ******* ******
  *** * **** ******
  *********** ** *****
  
  
  Re: Case # ********
  
  
  Dear ******* ******,
  
  We appreciate the opportunity to respond to your concerns regarding your ring and our Trade-In Policy. I am very sorry to hear of your dissatisfaction.
  
  I discussed your concerns with the store manager and the associate that inspected and cleaned your ring. She said that you asked about our trade-in policy and she explained the basics to you but never told you your ring could not be used as a trade-in. I apologize for the confusion.
  
  She also told me she offered to send your ring to our jeweler to have your ring professionally steam cleaned and polished due to the particles under the stone, but you did not want to send your ring out at that time.
  
  During normal wear dust, dirt and particles can get stuck under the diamond. When the in-store sonic cleaner does not remove these particles, the ring would need to be sent to the jeweler.
  
  Our trade-in policy is part of the Lifetime Diamond Commitment (DC) that we provide to you free of charge with your purchase. The policy states:
  
  “The purchase price of the upgrade must be double the original purchase price or more.”
  
  Your receipt indicates your ring was a clearance item and sold to you for $5003.55. This is the purchase price of your ring so you would need to purchase a ring with a purchase price of $10,004.10 or more to use your current ring as a trade-in towards another diamond item. There is nothing to indicate your ring cannot be used as a trade-in. You can view the full trade-in policy on our website with the following link:
  
  **************************************************************************
  
  If you would like to have your ring sent to the jeweler for a steam cleaning and polish or would like to use the ring as a trade-in, please visit the store and the general manager Darlene will be happy to assist you.
  
  I apologize for your experience and the inconvenience this has caused.
  
  
  Sincerely,
  
  ***** *******
  Specialist, Customer Connection Center

  Customer response

  06/03/2024

  [[BBB TRANSCRIPTION VIA EMAIL 5/31/2024 AT 6:07 PM]]

   

  I am rejecting this response because:
  
  

  Hello,
  
  I have read the response from Zales and completely disagree. First, my complaint is about their false reference pricing scheme! My ring is not worth the original purchase price $12,000! It’s not even worth half the discounted price that I paid. These people deceived me by making me believe if I trade in my wedding ring and pay an additional $5000 I would be getting a new ring WORTH $12,000!!! 

  
  Also, I have attached my last inspection receipt that clearly states my ring is NOT eligible for trade in!! But yet now they are saying I would need to buy something over $10,000 to trade in my ring??? What if i dont want something over $10,000? I am not satisfied with their response and believe a class action lawsuit should be started. 
  
  Mrs. ******
  *************

  
  

  Customer response

  06/10/2024

  I sent the following email to you on 5/31/24….

  Hello,

  I have read the response from Zales and completely disagree. First, my complaint is about their false reference pricing scheme! My ring is not worth the original purchase price $12,000! It’s not even worth half the discounted price that I paid. These people deceived me by making me believe if I trade in my wedding ring and pay an additional $5000 I would be getting a new ring WORTH $12,000!!! 
  Also, I have attached my last inspection receipt that clearly states my ring is NOT eligible for trade in!! But yet now they are saying I would need to buy something over $10,000 to trade in my ring??? What if i dont want something over $10,000? I am not satisfied with their response and believe a class action lawsuit should be started. 
  
  
  Mrs. ******
  *************

  Business response

  06/17/2024

  June 17, 2024
  
  
  ******* ******
  *** * **** ******
  *********** ** *****
  
  
  Re: Case # ********
  
  
  Dear ******* ******,
  
  We appreciate the opportunity to continue to respond to your concerns regarding your ring and our Trade-In Policy.
  
  Once again, our trade-in policy is part of the Lifetime Diamond Commitment (DC) that we provide to you free of charge with your purchase. The policy states:
  
  “The purchase price of the upgrade must be double the original purchase price or more.”
  
  Your receipt indicates your ring was a clearance item and sold to you for $5003.55. This is the purchase price of your ring so you would need to purchase a ring with a purchase price of $10,004.10 or more to use your current ring as a trade-in towards another diamond item.
  
  You can view the full trade-in policy on our website with the following link:
  
  **************************************************************************
  
  What you see on your inspection receipt does not mean your ring is not eligible for trade-in. The Trade-In policy is part of our DC. Because you have an up-to-date DC, your ring is eligible for trade-in.
  
  If you feel your ring does not hold the value that you paid, you can take your ring to a professional, certified appraiser. The cost of an appraisal is normally around $150.00-$200.00 depending on the item; professional appraisals are not completed feel of charge.
  
  If the appraisal shows the ring is more than 10% less than the price you paid for your ring, you can forward a copy of the appraisal to me directly for consideration at that time. Please include reference # ******* in the subject line of the email. My email address is: ***********************************
  
  I apologize for your experience and the inconvenience this has caused.
  
  
  Sincerely,
  
  ***** *******
  Specialist, Customer Connection Center

  Customer response

  06/21/2024

  Hello,

  They are ignoring my questioning regarding fraudulent “original” pricing! Yes, my ring was on clearance but the ring is NOT worth the ”original” price!! YES, maybe the appraisal will show the 10% of MY purchase price but will NOT show 10% of your deceiving, false original price! I WOULD NOT HAVE PURCHASED THIS RING KNOWING THE REAL VALUE IS NO WHERE NEAR YOUR ORIGINAL TICKET PRICE OF $12,000! Shame on this company for giving fraudulent “original” prices to trick consumers into believing they are buying items on sale!! 

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April 6,2024 I turned my wedding bands and engagement ring into zales to get it sorted together. I was told it would take 2 weeks, after 2 weeks nothing. I went into the store several times and no one could tell me anything. I left my number for the manager and never received a call. On May 10, i finally came into the store and the manger was there, she told me that my ring was lost and she haven’t had time to call anyone. She promised me that she would ordered a ring and it would in their store on Tue or Wed. I wented into the store on Wed May 15, 2024 and I was told the ring wasn’t there, and the clerk didn’t know when the manager would be in. She told me to leave my number and the manger would call me, once again I never heard anything. Today is May 19, 2024 I have yet to hear from anyone in the store. This behavior is unacceptable. I been without my wedding ring going on 2 months when I was told it would only take 2 weeks and no one is trying to make sure I get it back or even care if I get it back.

  Business response

  05/29/2024

  May 29, 2024
  
  
  ****** ****** *** ******** *** *********** ** *****
  
  Re: Case # ********
  
  
  Dear ****** ******,
  
  We appreciate the opportunity to respond to your concerns regarding your ring repair.
  
  I am very sorry to hear your rings were lost in transit while in our care. Please know we take this matter very seriously and we will do everything we can to make it right.
  
  I spoke with the general manager Shannon, and she asked me to apologize to you on her behalf. Please note, the stores do not always know right away about a transit loss, and we also provide the carrier time to try to locate the shipment before alerting our customers.
  
  Our records indicate that your replacement rings arrived at the store and were sent to the jeweler for sizing and soldering. The store will contact you once your rings are back at the store and ready for pickup.
  
  I apologize for your experience and the inconvenience this has caused.
  
  
  Sincerely,
  
  ***** *******
  Specialist, Customer Connection Center

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩