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ComplaintsforRachel's Best Soap
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
There is a kiosk at ****** **** selling specialty skin care. The sales person advised me that they had a special sale and sold me a product. The product sample the person put on my face caused irritation later in the day. I returned with my unopened untouched product in less then 24 hours for a return. Sales associate refused ; no returns accepted. The sign that "no returns" was not visible at the kiosk where the transaction took place. The sales associate used a handheld credit card processing unit that did not show that term. It was only on the receipt after the transaction processed. This is a high pressure sales group. After the transaction processed, she walked me from the kiosk to the nearby store for a free sample of another product. Instead of getting a free sample, another sales associate put product on my face and blocked my exit from the store. He had a product that was $5,000 retail that he was willing to sell for $1,600 because box was slightly damaged. At this point, I knew I was dealing with a bad business. It took me 20 minutes to break free, I had to ask him to go get something so that I could leave the store. Company will not give a refund and makes no apologies. Terrible business - stay away. Uploading photo of where transaction occurred vs where no refund sign is posted.Initial Complaint
09/18/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Paid $427 for 2 tubes of Introstem product that gave my sister-in-law irritation and I am dissatisfied with the product. When I called they took 4 days to call me back and said it has been 1 month and they do not issue refunds. I just want the product returned and my money back.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
3265 W Market St
Fairlawn, OH 44333-3337
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.