ComplaintsforStanley Steemer
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Complaint Details
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Initial Complaint
10/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I called Stanley Steemer for a quote to clean a room carpet, a hallway carpet and a loveseat. I talked to **** ****** and stated, while he seemed to be looking up the price, that I had the dimensions. He did not ask for the dimensions and quickly quoted me a price of $189.00. He didn't state whether that included taxes and I failed to ask. Since lack of disclosure seems to be ****'s modus operandi, I would assume it was before taxes. On the appointed day, 9/28/22, the man in the truck ran so late that I was promised a discount. When he finally arrived he asked for the dimensions. That's when I found out there was a maximum room size for the price I was quoted. The price went up $39, more than wiping out the $35 discount for the truck being late. I feel like this was bait-and-switch. **** was quick to quote a price blindly and leave it to the guy on the truck to give me the higher price that I should have been quoted. I just want the cleaning for the price I was originally quoted and want a refund of the $39 and appropriate taxes.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.