ComplaintsforStanley Steemer
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Complaint Details
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Initial Complaint
06/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
4/19/24-Home Duct cleaning service with Stanley Steamer. Was to receive $50 off/invoice was over $899-have called 6 times I was told that they would send me a check for $50 and we are still waiting. **** has been my contact. I reached out to him at 419-738-5481. I used the Wapakoneta OH location we had had good experience with a small insurance claim. That is why I called this Stanley Steemer. Now not so good! I cannot even find an address to drive to and request my $50 refund. Every time I call I am told "oh you did not receive that yet? I'll get it out". Last call was Friday 5/17 and was told should have my check by Wednesday 5/23. Still waiting! Invoice #*******Business response
06/13/2024
this customer was service by an independent franchise location out of Lima Ohio. Please transfer this to their BBB profile.
We did inform the franchise of this complaint and he responded letting us know that he sent her a $50 check was cashed on or about 6/06/24
Business response
06/14/2024
---------- Forwarded message ---------
From: **** ****** *********************
Date: Wed, Jun 12, 2024 at 7:21 PM
Subject: Complaint ID:******** ****** *****
To: ***** ***** ****************************
** ****** **** *** *** ***** ***** ** *** *** **** **** ******* ******* *** *****
The complaint for ****** ***** # ******** Is for a franchise location.
The location is located at:
240 W north St.
Lima, Oh 44830
Phone * ************
Owner: **** ******
Could you please have this complaint transferred to his BBB profile?
Warmest Regards,
**** ****** Customer Relations Manager
IICRC Master Textile Cleaner
IICRC Master Water Restorer
Stanley Steemer | **** ********** *** * ******* ** ***** * ************Customer response
06/18/2024
[[BBB TRANSCRIPTION EMAIL FWD FROM CENTRAL OH BBB 6/17/2024]]
BBB received fwd email.
FW: Complaint Transfer for Complaint Number:********
External
Inbox
**** ***** ********************
Mon, Jun 17, 4:58 PM (18 hours ago)
to me
Hello:
Please see below. I’ve added this entire chain of emails in the complaint. Please process it on your end.
**** ***** **** ******** Operations Specialist
Better Business Bureau® and Better Business Bureau Ethics Foundation, Inc.
Serving 24 Counties in Ohio and Michigan
7668 King’s Pointe Rd., Toledo, OH 43617
Tel: ************ * ***
BBB.org
Text
Description automatically generated
From: Info <i******************
Sent: Monday, June 17, 2024 4:52 PM
To: **** ***** ********************
Subject: FW: Complaint Transfer for Complaint Number:********
From: ***** ***** ***************************************
Sent: Monday, June 17, 2024 4:37 PM
To: **** ********************
Subject: Fwd: Complaint Transfer for Complaint Number:********
Hello,
****** ******* complaint was transferred to your BBB as the complaint is against a Stanley Steemer Franchise.
Recently, ****** ***** notified BBB Serving Central Ohio her complaint with Stanley Steemer franchise has been resolved.
Franchise information as follows:
240 W north St.
> Lima, Oh 44830
> Phone # ************ * ****** **** ******
---------- Forwarded message ---------
From: ****** ***** <**********************
Date: Fri, Jun 14, 2024 at 2:39 PM
Subject: Re: Complaint Transfer for Complaint Number:********
*** **************************************** *********************
I received my refund after 6 weeks of calling thank you. I will not use Stanley Steemer again or reccomend to any neighbors/friends/family.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.