Business ProfileforMotel 6

I stayed at Motel 6 in Franklin, Ohio on May 18th, and when I paid, I noticed the amount charged to my card was different from what was sent to me with my confirmation. I was too tired to question it and just went to my room. When I went inside, the entire room reeked of cigarette smoke and marijuana. The paint was peeling off the walls and the enamel is chipped off the bathtub in large portions. There were also no towels, and they stopped supplying soap, shampoo, and coffee. I felt so uncomfortable staying there that I wound up leaving at midnight and driving 3 hours home. When I called the front desk to discuss my issues, she constantly cut me off mid sentence trying to justifying things. The difference in charge versus quote is the “convenience fee” for using a card, which isn’t explained. No towels? allegedly my room wasn’t finished being cleaned. Yet when I walked to my room the cleaning cart was halfway down the hall and he was mopping another room’s floor. If my room wasn’t finished, why was I given a key and he’d moved on? The rest she said she’d have to speak to the owner, so I seriously doubt I’ll get refunded. But if you are traveling to Franklin, look for other accommodations. I received a call from the manager, and since I didn’t recognize the number, I let it go to voicemail. I then got a text stating who he was and to call him back. So I did, and he went on to explain how reviews like that are bad for business so they want it removed, and if I remove the review, they’ll refund me my money. I responded I’d only remove the review once I was refunded, first. He told me that was absolutely ridiculous, and tried arguing with me the review needed to be removed before a refund was issued. I told him if that is the case, the review will stay up and I ended the call.