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Complaint Details
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Initial Complaint
08/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
In September 2021, I had car issues and had my 2014 Ford towed to Kent’s Transmission in Fremont, Ohio where it remained for over a month. The owner of Kent’s Transmission ordered the correct part for the repair. The repair totaled to our at 1200.00. In July 2022, the same part faulted in my 2014 ford and we need to collect and invoice with the part number on it for the part to be covered by the warranty. I have called this business numerous times and left 2-3 voicemails with no return. When I call and the phone reaches the voicemail it does not connect to voicemail and says “memory full” meaning the business is not trying to reply to voicemails. My desired resolution is for Kent’s Transmission to provide me with the invoice with the part number so that Ford can honor the warranty on the report.Business response
08/08/2022
[BBB Transcription via Email]
From: **** ****** <*********************>
Date: Mon, Aug 8, 2022 at 1:11 PM
Subject: ID ********
To: <*****************>
Hello,
Due to being out of the shop/office for a few days and a backlog of phone messages and work in the shop we have not had chance to reply to Mr. ******* phone messages, which we sincerely apologize.
Please find attached a copy of the invoice requested by Mr. *****.
If there are any questions or concerns, please let us know.
**** ******
Kent's Transmissions
************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.