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Business ProfileforHilltop Acre Frenchies LLC
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 28800 Township Rd 171, Fresno, OH 43824
- BBB File Opened:
- 4/7/2022
- Years in Business:
- 6
- Business Started:
- 3/14/2018
- Business Management
- Mr. Robert Yoder, Owner
- Contact Information
Principal
- Mr. Robert Yoder, Owner
Customer Contact
- Mr. Robert Yoder, Owner
- Additional Contact Information
Phone Numbers
- (740) 291-7410Other Phone
Email Addresses
- Sales
- Technical Support
- (740) 291-7410
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a $3500 13 1/2 week old Female French Bulldog puppy from Hilltop Acre Frenchies for a discounted price of $1800 on September 20, 2021. We met his wife at a park where we picked up the puppy.
I was told the puppy was discounted due to a “tinkling” problem, but in good health. When asking more about the tinkling issue it was explained as only a urine dripping here and there. Within 24 hours of having the puppy, we called Hilltop because there was blood in the urine. We were told this had never happened and was probably due to stress.
My puppy was under continuous vet care from September 2021 to March 13 2022 when she died. I have incurred over $6k in vet and emergency expenses because Hilltop was not transparent in disclosing the puppy’s health issues of having blood in her urine. Only when trying to resolve this issue did Hilltop reveal they knew blood in the urine was a known issue. If they had ever mentioned blood in the urine I would NOT have purchased the puppy, discount or not.
This has caused an unexpected and financial hardship but I am still willing to pay ALL the medical bill expenses. I simply want the purchase price of the puppy that I had less than 6 months as I would not have purchased with this known underlying health issues of blood in the urine.
We emailed ****** multiple times since the puppy passed trying to negotiate a refund, but at this time, he no longer responds to our calls and texts for assistance.
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